Today, the #metaverse is basically just a user interface, says Dan Burnett from Enterprise Ethereum Alliance. lnkd.in/ezQce5wF

HFS Research’s very own CX Queen meljaneob takes the stage discussing a business reality: customer and employee experiences are the new outcomes. Joined by Tamar Cohen , Ritesh Idnani , Jesse Lewis , @syntheticgreg , Nadeem Saeed , and…lnkd.in/eqNfCJ3z

“CX and EX are in an infinite loop”, says Ritesh Idnani on meljaneob’s Cx panel at the #HFSSuperSummit

How did Travelers set up their employee experience practice to be silo-free? "We started telling people, we need to understand what's happening to most of the employees most of the time. We introduced new metrics, created listening posts, and forums to gi…lnkd.in/eibGd9q9

“We have partner scorecards that tell us how we’re doing, how we’re interacting. We need to consider all stakeholders in our business”, shares Nadeem Saeed …partner experience is critical for the future of business. #experienceisthenewoutcome HFS Research meljaneob

“The learning infrastructure of this industry sits with the tech service providers…fungability of talent and skill sets will up the innovation index for all”, says Ravi Kumar S , President, Infosys at Day 2 the #HFSSuperSummit HFS Research Phil Fersht…lnkd.in/e5cuskve

🎵 Laaaaady sharks do do do do do🎵 Elena Christopher and meljaneob grill a selection of HFS Hot Vendors, Shark Tank style, to crown the hottest of the hot! HFS Research David Cushman #HFSSuperSummit lnkd.in/dFgWucqz

“When people interact with software, they’re creating a complex and unstructured dataset. Organizations are blind to this dataset, and if they can tap this, they can get a significant competitive edge.” Soroco CEO Samson David outlines the opportunity wi…lnkd.in/dw3fjwBC

"Process intelligence is almost like a black hole...you go light years ahead once you get sucked in!" shares Ben Rayner, Head of Analytics and Process Optimisation, Citi Enterprise on the #automation afterlife panel #HFSSuperSummit HFS ResearchPhil Fersht…lnkd.in/erBEEkB7

The systems we have are just not good enough. Clarity for business is becoming clearer and clearer. We’ve got the goals and roadmaps. Policy is not coming fast enough. Closing out the HFS Super Summit, Josh Matthews wants to see more agency and ambitio…lnkd.in/efcWFH_a

Shoutout to one of my favorite new speakers and delegates at the HFS Super Summit, Dan Burnett. If your business is trying to figure out the strategic use of #blockchain, Dan is the man with the plan. #ethereum #emergingtech Enterprise Ethereum Alliance lnkd.in/e_FKKsss

Loving the conversation so far. Rohan Murty, Sandeep Dadlani, and Phil Fersht are agreeing: we need to create easy feedback loops. Employees are eager to engage - when you enable it. What I'm taking away from this conversation; process intelligence technolog…lnkd.in/eVZhwXf7

For your weekend watching, Accenture's Chair & CEO Julie Sweet chats with Phil Fersht about the future of the services industry and the role of talent transformation. #talentstrategy #employeeexperience lnkd.in/e-2sPsus

So excited to have Marie Myers participating in our upcoming digital roundtable on data-driven finance. If you're an enterprise finance leader, come join our interactive session...we'll be sharing some data from a bring new study on CFO priorities around…lnkd.in/ekpMGXyT

So excited to launch this study! The bottom-line: Process intelligence is already making business impact in Global 2000 enterprises. While we have a way to go to learn how to make the best use of this exciting set of technologies, enterprise aspirations a…lnkd.in/dSJnD9qi

.Saurabh Gupta making us at HFS Research proud at the NASSCOM BPM India Summit! This study is a must-read, providing a blueprint for the future of the BPM services industry. Get your copy now. lnkd.in/dbYbHfWC

And it's official... I'm PUMPED to be speaking at Celonis' flagship event, Celosphere, in November! So much to share on the future of process intelligence, having just wrapped up a large enterprise survey and in the middle of a product evaluation study. H…lnkd.in/dK37NvXy

Have you chatted with your insurance advisor today in the metaverse? That's just one of the fascinating ideas coming out of Cognizant's FSI Innovation Premier League hackathon event, where I had the pleasure of serving as a jury member this morning! Som…lnkd.in/eVGVmQQM

This was a session not to be missed, but our summary captures the key takeaways in case you did! lnkd.in/gDU6fiMy

Going to be a blast working on HFS Research Horizons reports! The ultimate focus is on the value clients are seeking from their third-party partners. Our research agenda looks to explore that through a forward-looking lens in 2023! lnkd.in/e9TckkTR