Ranjitha Kumar
@ranjithaskumar
👩🏽💻 Associate Professor @IllinoisCS. 👩🏽🔬 Chief Scientist @usertesting. 👩🏽💼 Founder @apropose. 🤖 ML for UX & UX for ML. 🧠 Views are my own.
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http://www.ranjithakumar.net 03-10-2015 02:23:46
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Airline installs chatbot. Customer gets bad information from it. Customer asks for refund. Airline says "the chatbot is a separate legal entity that is responsible for its own actions" (!). Court says no. (Whew.) Airline makes refund and turns off chatbot. arstechnica.com/tech-policy/20…