It is National Customer Service week - recognise your teams great service to their customers (patients) - enter the PEN National Awards NOW!

On day 2 of National Customer Service Week - I am delighted to announce GSK as a category sponsor of the PEN National Awards 2011.

Love this!

What a great idea. Probably work for us adults too!

What a clever idea!

Love this video. So pleased you entered and were shortlisted for your fabulous work. And Aida we did do a special call out at the end! Your impact will be remembered.

Interesting idea to improve patient experience in ambulances.. mlive.com/business/west-…

Congratulations to everyone who entered our PEN National Awards 2012. With 20% more entrants year you gave the judges a superb challenge.

Infographic: Do you make the patient experience a priority? healthcarecommunication.com/Main/Articles/…

In case you missed it: The Patient Experience Network: customerexperiencemagazine.co.uk/new-health-sec…

Check out my photo from the London Dungeon! picsolve.com/pic/zkso2w via Picsolve

New health sector: customerexperiencemagazine.co.uk/new-health-sec…

New health sector: customerexperiencemagazine.co.uk/new-health-sec… …

Our local community raised over £500 for Save the Children at last night's quiz night - huge thank you to everyone who helped make it happen

Presented last PEN National Award 2010 to Derby Hospital yesterday. Great to see the well-deserved pride of the winning team. Well done!

Our latest #hotels #trends letter is out, check-out the changing role of tech, immersive #cx & much more tmi.co.uk/media/download… via TMI NEWS

A great piece from TMI NEWS about the power of well-planned moments of anticipation and "mindful service" in #cx linkedin.com/pulse/good-thi…

Exciting news.... Monkey has a new mate called Alex, she's fab & is hoping to meet lots of you soon janette vyse 🌈💙 Do not use - follow @BHRUT_NHS Society of Health Play Specialists

Five overlooked ways to purposefully create optimism at work theedge.nhsiq.nhs.uk/five-overlooke…