Sign-up for our new email updates and quarterly newsletter! Get our latest casework decisions, publications, blogs, podcasts and more delivered straight to your inbox. For more info and to subscribe visit: orlo.uk/2SfX3

We all talk about our hospital visits afterwards, but where do those stories really go? Share your experience where it matters - at cqc.org.uk/give-feedback-…. Together, we can make care better for everyone. #ShareForBetterCare

Our latest published cases include upheld complaints where we found failings in: - the care and treatment provided by an NHS Trust - the assessment and care needs provided by an integrated care board. View these and more on our new-look website: orlo.uk/8LH7w

Good leadership is vital to create a culture that values and learns from #complaints. Here are four things you can do as a leader to help make this happen: orlo.uk/i3xJa #MakeComplaintsCount #GoodComplaintHandling

#Complaints can make a difference. We want to help people complain if they are unhappy about government or health services – particularly people who are less likely to complain or may not be aware they can. Our website has tips to help: orlo.uk/mBL89 #FeedbackFriday

Our step-by-step guides explain what happens when we first receive your complaint, how we decide if we can investigate it and what to expect if we do. Find out more: orlo.uk/upStG #Complaints #NHSComplaints

How easy did you find it to access the eye care you need? Tell us about your NHS eye care experiences #ShareForBetterCare. smartsurvey.co.uk/s/YR8SHW

Our latest published cases include upheld complaints where we found failings in: - the care and treatment provided by an NHS Trust - the assessment and care needs provided by an integrated care board. View these and more on our new-look website: orlo.uk/bO6Dn

We wanted to share some top tips on how to make a complaint to the NHS in England: - Decide what you hope to achieve - Make your complaint clear - Complain as soon as possible For more top tips, visit our website: orlo.uk/Yu3lm

Making Complaints Count is our new podcast where we explore the power of complaints and how organisations can use them to learn and improve. Listen to our first episode with Ombudsman Rebecca Hilsenrath on your preferred podcast provider. orlo.uk/pXPEB

“We didn’t lose a baby. We lost a whole life - her first steps, her first words, her first day at school.” We found a catalogue of failings in maternity care that led to the death of Carly and Haydn's baby daughter. Read more: orlo.uk/jz5aP

Rachelle applied to the #WindrushCompensationScheme after 13 years of supporting her father to prove his right to live in the UK. We found the Scheme didn't consider all the evidence when making its offer and as a result it increased the amount. orlo.uk/gM0IK

Our new report spotlights the themes we have seen in complaints people have brought to us about the #WindrushCompensationScheme. Our investigations resulted in almost half a million pounds in compensation being paid to those affected. Read more: orlo.uk/0mnu0

Its 4th anniversary of the funeral of Windrush campaigner Paulette Wilson & along with other deaths of Windrush victims we are still grieving. Please see the latest report from Parliamentary and Health Service Ombudsman on the going failue of the #WindrushCompensationScheme orlo.uk/gM0IK

If you have wrongly been denied compensation, the stories and advice in our #WindrushCompensationScheme report will help you understand your rights. We’ll also guide you through what to do if you need to make a complaint. Find out more: orlo.uk/mVcXL

Payments for Windrush victims denied compensation bbc.in/4gf8xu9

ARE welcomes this important report, painting a robust picture of the inadequacies of the existing #WindrushCompensation Scheme. The Scandal remains unrecitfied if stories such as those collated in the report continue 👇👇

#Complaints can make a difference. We want to help people complain if they are unhappy about government or health services – particularly people who are less likely to complain or may not be aware they can. Our website has tips to help: orlo.uk/lmGXw #FeedbackFriday

This new report highlights the dire problems in the Windrush Compensation Scheme, which prevent people accessing the justice & compensation they deserve. We see these errors and mishandling of claims in our work: poor decisions, evidence not properly considered, and unfair rules.