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Days since BYU has beaten Utah in football: 0

Check out my interview on The Experience Strategy Podcast with super cool hosts, Dave Norton (Dave Norton PhD) and Aransas Savas. We talked about the business of wellness & the importance of fostering #EcosystemsOfWellbeing. Have a listen here: experiencestrategypodcast.com/episode/ecosys…

Hey Eric Quanstrom . I just sent you a note on LinkedIn about CIENCE experience we had. Let's find a time to chat soon.

Hey CIENCE I'd like to talk to John Girard or Eric Quanstrom about my experience with Cience. You can contact me. I'm a client.

#Exactly. For more on the Transformation Economy, see our article "The 'New You' Business" in the Jan/Feb Harvard Business Review: hbr.org/2022/01/the-ne…

The journey map has transformed companies into customer-centric businesses, but now, journey maps have mutated into something unrecognizable. Check out my latest blog to learn more on the questions you can ask to make an impactful journey map. stonemantel.co #CX

Of Tesla, Toyota, and Taylor Swift What I love most about #Tesla , #Toyota, and #TaylorSwift is that they all have a point of view about the needs of their fans. It's that point of view that is the promise of the experience, not their brands. open.substack.com/pub/theexperie…

Brand v Experience with Catherine Clark open.substack.com/pub/theexperie…

I super proud of our client list. One of those clients is T-Mobile, who participated in our 2018-19 Collaboratives. From working with them, I learned a lot about the company that John Legere revolutionized. Here's my take on what happened. theexperiencestrategist.substack.com/p/the-t-mobile…

What Clayton Christensen and I Talked about 12 Years Ago open.substack.com/pub/theexperie…

Jake Retzlaff, the Jewish quarterback for BYU's football team, told me he's been shocked by how often he hears anti-Mormon chants like this—and by how little outrage it ever seems to provoke. theatlantic.com/ideas/archive/…

Things said by Anthropic and by Mechanize Inc. do not make sense. As they attempt to replace knowledge workers with AI, our research shows that most customers have zero interest in solutions that are fully AI. They want humans + AI. And I am willing to bet that any company

👏 A great article in The Wall Street Journal by Jennifer Williams prompted today’s podcast episode. If you are trying to sell stuff, think about how to get people to spend more time with you. open.substack.com/pub/theexperie…

In the Intelligent Era, Companies Will Still Need Customers open.substack.com/pub/theexperie…

There is so much more that AI should be doing for people than most companies realize. Yes, we are in the early stages of the intelligent era but already your customers know what they really want from AI: superpowers. Shout out to Abridge who just got $300 Million and are on

New Release Shows that #Airbnb is Serious About In-Destination Experiences open.substack.com/pub/theexperie…

America Looks to Europe to Reinvigorate Retail Spaces open.substack.com/pub/theexperie… Kate King

Joe Pine, Aransas Savas, and I talk about three key principles that will improve the delicate relationship between tourism in Italy and citizens, two very different constituents affected by the experience economy. One of those principles is charging travelers to visit

I'm going to write more about Mo Gawdat's explosive arguments regarding work over the next 10 years. (See Diary of a CEO podcast.) This is my first reaction. I think he's wrong because the economic driver of value isn't AI, it's experiences and transformations. Do you agree?