Got questions about wholesale insurance in 2024? 🤔 Dominic Lee of SAS has answers... and PropertyCasualty360 has the story. 2.sas.com/6017o2BNz

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Check out Peter Lavers' #newblog: Relationship Crises and #Trust. In it he gives five tips about how to actually enhance credibility in a business relationship crisis situation, drawing on Dr Mark Hollyoake's ground breaking work on #B2BTrust. customerattuned.com/blog/relations… #KAM #ethics

Problem + technology + data = solution. But that technology part of the equation has to meet organisations where they are. Enter SAS Viya Workbench. Find out more at 2.sas.com/6010oFn7C

In this final Customer Attuned blog of a 3-part series on #B2B Relationship #Trust, I consider what to do in a business relationship crisis situation, with 5 tips drawn from Dr Mark Hollyoake's work on #B2BTrust. #KAM #custexp #crisismanagement #ethics   customerattuned.com/blog/relations…

Do you agree that increasing #trust in a #B2B relationship will lead to better outcomes, and maintaining #B2Btrust will lead to longevity of relationship? If so, then why isn’t it much higher up the corporate agenda?   customerattuned.com/blog/b2b-trust… Customer Attuned Dr Mark Hollyoake

Excellent #newblog from Peter Lavers - #B2BTrust as a #PredictiveIndicator. Great practical application of Dr Mark Hollyoake's thought leading #academicresearch on #trust in #B2B: customerattuned.com/blog/b2b-trust…

Excellent introduction to the Customer Attuned #B2B #CustomerSegmentation Canvas from Paul Cranston. Well worth a watch: customerattuned.com/blog/introduct… #B2Btrust #CRM #Marketing #CustExp #CustServ #analytics #DataScience #segmentation #trust

Excellent introduction to our #B2B #CustomerSegmentation Canvas by Paul Cranston, describing how #B2Btrust and conventional #analytics can be combined into a practical #segmentation model: customerattuned.com/blog/introduct… #CustExp #CustServ #DataScience #CRM #Marketing #trust #CVM

Should you implement #NPS in #B2B? I’m regularly asked about its suitability for #VoC. My answer isn't an immediate yes or no. Here are 5 critical factors to take into account.   customerattuned.com/blog/should-yo… Customer Attuned #NetPromoter #custexp #CSat #KAM #partnershipsurvey #VoS

#Newblog from last week's Customer Attuned business dinner on the subject of #Entrepreneurialism in #B2B sales and #accountmanagement customerattuned.com/blog/entrepren… #leadership #KAM #B2Btrust #salesmanagement #training #peopledevelopment #customercentricity #businessculture

Excellent #insight from Peter Lavers and Alan Thompson on developing #Entrepreneurship in sales teams. Thanks to our guests at the dinner from a range of #B2B sectors for the thought provoking conversation.

Building #trust-based #B2B Relationships: It Takes Two To Tango! customerattuned.com/blog/it-takes-… #Newblog from Customer Attuned #B2Btrust #KAM #CRM #accountmanagement #peopledevelopment #salesmanagement #training #staffdevelopment

How to build a #CustomerStrategy in the #B2B #Membership Sector, via Customer Attuned customerattuned.com/blog/customer-… #customercentricity #CRM #KAM #customermanagement #customerjourney #customersegmentation #insight #VoC #strategy #custexp #CX #custserv #CVM #datascience #CXM #B2Btrust

Excellent discussion from our latest Customer Attuned Senior Leaders' Dinner, exploring #B2B Relationship Lifecycles customerattuned.com/blog/exploring… #customercentricity #B2Btrust #CRM #KAM #customermanagement #customerjourney #insight #VoC #strategy #custexp #CX #custserv #CVM #CXM

An excellent and pragmatic approach to building a #B2B #CustomerStrategy from Peter Lavers. #customercentricity #CRM #KAM #customermanagement #customerjourney #customersegmentation #insight #VoC #strategy #custexp #CX #custserv #CVM #datascience #B2Btrust customerattuned.com/blog/build-a-b…

How to build a #CustomerStrategy in the #B2B #Membership Sector, from Peter Lavers #customercentricity #CRM #KAM #customermanagement #customerjourney #customersegmentation #insight #VoC #strategy #custexp #CX #custserv #CVM #datascience #CXM #B2Btrust customerattuned.com/blog/customer-…

Great stuff from Dr Mark Hollyoake and Alan Thompson on building #trust-based #B2B Relationships: It Takes Two To Tango! #B2Btrust #KAM #CRM #accountmanagement #peopledevelopment #salesmanagement #training #staffdevelopment customerattuned.com/blog/it-takes-…

We were delighted to host a Senior Leaders' dinner last week, led by @peterlavers and tackling the challenges of #B2B Relationship Lifecycle management. customerattuned.com/blog/exploring… #customercentricity #B2Btrust #CRM #KAM #customerjourney #insight #VoC #custexp #CX #custserv #CVM