It’s an exciting time to be championing the CX. Is 2019 your year to really improve and invest in the customer experience?

How many companies align their employee journey and their customer journey? Great insight into the importance of both ... and the role Marketing should play in it.

If anyone has ever doubted what journey mapping does/can do, this is a great piece. Journey mapping is one of the essential pieces in identifying opportunities in customer experience. Have you begun to develop your CX plan for 2019?

Love this!! Distinctive CX!

Always opportunities to learn and improve.

The time is now. Are you ready for a truly great change? Let’s talk on how 2019 can be your defining Year of the Customer Experience. #bokkagroup #CXforBuilders #CX

Trades, Employees and Journey Mapping are just 3 components of a Customer Experience (CX) Strategy. Get the full list here. #CX #CustomerExperience bit.ly/2PBpDFO

You may have heard the term “lead intelligence”. But what exactly is it? More importantly, what can it do for home builders? bit.ly/2Q22j7N

There's a simple solution to turn happy homeowners into brand ambassadors. Get the scoop on how this program can make a big impact on your brand reputation, referrals, and reviews. bit.ly/2tKAoMU

"If you're not competing on experience, you're on a race to the bottom" - Ryan Smith #QualtricsX4

“If you are not competing on experience you are on a race to the bottom.” “Disruption happens in experience gaps.” “Only experience brands are succeeding.” - Ryan Smith #QualtricsX4 Qualtrics

The future of Experience Management. We are ready The Bokka Group! Are you?

What are the right tools to provide your new home buyers with good communication during construction? The Bokka Group #homebuilderCX #CX

This eco-friendly, storybook town on Lake Eufaula, has influenced the new Evolving Communities neighborhood coming to Tulsa, only minutes from downtown. bit.ly/2R1Wx7s

Imagine a neighborhood where residents stroll along tree-lined sidewalks to a nearby park and children walk to school. Traditional neighborhoods are making a comeback, and Evolving Communities is bringing a new community to north Tulsa. bit.ly/2R0LlIa

It's no coincidence that #customerexperience-focused companies also appear at the top of "great places to work" lists. Learn more about The Journey of the Employee Experience by listening to our recorded webinar with sponsor Medallia: bit.ly/2Y6Ni4A #cx #ex

Cleaning out our inbox after PTO: Scroll Scroll Delete Scroll It can wait Karen Scroll Scroll Scroll Delete Did I not do this before I left?? *scrolls in thread* Crisis averted Back at it Scroll Scroll Select all Delete

JOIN US this Thursday! Leading Your Remote Team: Tips and Hints for Maximizing Employee Productivity register.gotowebinar.com/register/83981…