A5: For us, #CustomerSuccess is designed to bring value realization for customers across the journey with digital experiences supported by intentional human interactions with experts. Done right, you improve #CX and empower #EX. #CXDay #CCXP #LumenCX

Lumen A6. Be data driven. CX isn't about what you think or I think, it's a science and there are great tools like user journeys, NPS, using #AI to understand digital data, etc. It's a fantastic time to be on a journey of CX improvement. #LumenCX

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Q10. We’re going big Lumen Sivitz with a week-long celebration of our customers & employees who deliver amazing #CX and #EX globally. We have events with customers, Industry experts, demos, gamification & more Via a virtual conference platform. Super excited. #CXDay #CCXP #LumenCX

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We're excited to celebrate #CXDay2020 with a whole week of informative and exciting sessions. #LumenCX

"...if you listen and learn from your customers and make a commitment to develop and deploy digital expertise, then you are in a position to deliver amazing experiences." #4IR #WeDoAmazing #CX #LumenCX

Great conversation and insights Justin Ablett IBM #CXDay2020 #LumenCX

Great panel of case studies on a true #customercentric approach with UserTesting #CXDay2020 #LumenCx

Insightful session on #CustomerSuccess with LaurindaPang and Nick Mehta! #CXDay2020 #LumenCX

What an awesome week! Thank you to all our phenomenal speakers and thought leaders. It was a great and informative #LumenCX Week! #WeDoAmazing #CXDay2020

Check out my latest article: Here’s One Good Thing That Happened in 2020 That Makes Me Optimistic about 2021 linkedin.com/pulse/heres-on… via LinkedIn

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We are excited to welcome the members of our Customer Advisory Board. This newly established board will help us identify opportunities to advance our customer experiences.

We love our customers, and it shows! We’re proud to be named a finalist for the North American Customer Centricity Awards in the Customer Insight and Feedback category. Learn more: bddy.me/3C1bPgB

Lumen getting a history lesson from AndersSorman-Nilsson during #CXDay2022 #LumenCX

#Grateful for Lumen customers and employees on #CXDay2022 #CXLumen