Vanmiddag 15.00 uur: De impact van Intelligent Self-Service op de Customer Journey, met Pim Zwaan lnkd.in/g-B6C2h

LIVE 22-8: Marije Gould presenteert onderzoek: Customer Service en Werk in 2030 #Research #HumanAge #CX lnkd.in/g-B6C2h

Check this out: Wie gut kennen Sie Ihre Kunden wirklich? xing.com/events/kennen-… #VerintSummerSchool

Best practices op het gebied van processen, oplossingen en methodologie die leiden tot klantverbeteringen. Dit en meer tijdens het Backoffice Forum Benelux. #Verint #adv content.verint.com/backoffice-for… #adv

Did you have a chance to watch our festive webinar series last month? It's not too late! Watch On-Demand and learn more about Knowledge Management, Automated Quality Management and Desktop and Process Analytics: buff.ly/2ThZC0Q lnkd.in/eW6uHYY

Contact center #CustomerEngagement in 2030: How #AI and humans will collaborate—and customers will win. I agree with James Woudhuysen that by making online interchanges slick, the right kind of AI can engage customers - together with humans buff.ly/2VJdB0y Verint #CX

Meet us at CCW 2019 in Berlin - the largest customer care and service event in Europe with over 8,000 attendees and 250 exhibitors. Meet top speakers, newcomers and digital experts and connect with many others working in the customer care and service mana…lnkd.in/eaEsN24

Find out how Sky Deutschland increased customer satisfaction by 70%, reduced average CHT and improved first call resolution by deploying Verint’s Knowledge Management across their 20 service centres. lnkd.in/ec8WdsD

Hybrid automation is the newest iteration of #RPA and, as such, there's some confusion about how it actually works. Verint's Mary Lou Joseph addresses this in her latest blog, Robotic Process Automation (RPA): Increase Capacity and…lnkd.in/ejGCtKZ lnkd.in/eGrTye6

Results THoCC bij #VOO: 38% stijging in cross sales & borging van sales coach skills. Great job! Dream team! Well done youri younsi

Our new global research will shine some interesting light on consumer and employee attitudes to technology. Here's one snippet: access to the right technology in the workplace makes employees happier and reduces stress-levels. buff.ly/2pECCLa Verint

Ook peuters in #asielopvang verdienen onderwijs! Minister Arie Slob gaat n.a.v. de motie van Lisa Westerveld 🟥 en @kirstenvdhul onderzoeken hoe er meer voorschoolse educatie voor vluchtelingenpeuters kan komen. Zie ook onze brief: kind-in-azc.nl/wp-content/upl…

Thank you to our partners Avaya, Damovo, Davero Dialog and Tele Train Software for supporting Engage on the Road Deutschland today. buff.ly/2MdC1Pt #VerintPartners #BetterTogether

Verint toont aan dat veranderend gedrag en een toenemend aantal digital natives de werkplek volledig transformeren. ‘De angst die er aanvankelijk was – “robots are going to take over our jobs” – is aan het verdwijnen.' Nu online: customerfirst.nl/achtergronden/…

Man and Machine: How #technology is changing our expectations and home & work behaviours buff.ly/30BVcWj Verint 2019 global #VerintResearch #hybridworkforce

Interessant onderzoek van Verint Benelux: “78% van alle ondervraagden verwelkomen technologie die op het juiste moment de juiste informatie geeft” #EngageOTR

Are your colleagues on holiday and you're not? Then it's time to register for our Verint Summer School. Update your knowledge, gain customer insights and join masterclasses, designed to help you get closer to transforming your customer engagement: bit.ly/2M0vXrH

Spraakanalyse en SLA’s in de spotlight bij Verint klantcontact.nl/spraakanalyse-…

Paul Van De Waal opent het Customer Engagement Forum in een volle zaal bij InnStyle in Maarssen #BackOffice #VoiceOfTheCustomer

Start of the #CCCongress19 and lots of early birds ☺️