What Red Lobster's New CEO Teaches Us About Customer Experience Strategy by @justinpracine cmswire.com/customer-exper…

Red Lobster’s comeback tale is powered by 35-year-old CEO Damola Adamolekun, who’s steering the brand with bold transparency and small but mighty changes. CMSWire Contributor Justin Racine dives into how authenticity, nostalgia, and leadership are redefining CX. 🦞

From Taylor Swift to KFC: The Power of Experience Economics by @justinpracine cmswire.com/customer-exper…

From Taylor Swift To KFC: The Power Of Experience Economics Via CMSWire.com ow.ly/rmsn50Vgibi #marketing #TaylorSwift #CX

In this week's top 5, we read about the customer experience Gen Z expects from brands, authenticity, contact center innovations, and more! hyken.com/customer-exper… #customerservice #customerexperience #CX

Tariffs got you stressed? CMSWire Contributor Justin Racine sees a hidden CX goldmine. From cheap beer vibes to Delta Sync magic, now’s the time to double down on emotional connections, smart AI and micro-moment magic. ow.ly/JizF50VyKkf

The Future of Customer Experience Is Built for AI, Not Humans by @justinpracine cmswire.com/customer-exper…

AI is reshaping CX to work for machines not humans. CMSWire Contributor Justin Racine explores why smart design means blending tech with human insight. ow.ly/b4XS50WtMfc #AI #CustomerExperience #Design

What the ManningCast Teaches Us About Conversational CX by @justinpracine cmswire.com/customer-exper…

Wake Up: Your Customers Are Already Using AI for Holiday Shopping by Justin Racine cmswire.com/customer-exper…

Generative commerce is here, and it’s changing everything. Say goodbye to endless scrolling and static product pages. AI-powered shopping journeys can now build product pages on the fly, curate content for each shopper, and transform how brands connect with their audiences.

Our presence at NRF 2026 reflects our ongoing commitment to exploring forward‑thinking initiatives in digital commerce and driving the creation of innovative solutions. 💫 Justin Racine reflects on past NRF conferences, shares his expectations for this year’s event, and

✨ CMSWire Contributors of the Year ✨ As we wrap up the year, we wanted to give a shout out to the voices that sparked debate, challenged assumptions and helped shape the customer experience conversation all year long. We’ll be sharing their stories soon. Stay tuned.

It might be Sunday, but retail never rests! I’m back again at the National Retail Federation BIG SHOW in NYC, covering all that is retail innovation for 2026 and beyond. Be on the lookout for a CMSWire.com event recap that will drop later this week! #retail #nrf2026

Retail’s future just took a human turn at NRF 2026 where leaders are talking AI as a way to deepen customer connection not replace people. CMSWire Contributor Justin Racine digs into the big lessons on experience leadership, in-store vibes and trust. ow.ly/F6Pg50XWyfi

Starbucks Comeback Shows What Happens When Customer Experience Leads Again by @justinpracine dlvr.it/TQcxVv #Starbucks #CustomerExperience

OpenAI vs. Google: Two Visions for the Future of Agentic Commerce by @justinpracine cmswire.com/customer-exper…

Agentic commerce is reshaping buying online with two very different visions. CMSWire Contributor Justin Racine explores how OpenAI’s conversational approach and Google’s discovery-led strategy could define the future of commerce and what brands need to succeed in both.