In case you need this reminder... 📢 Consumers are more and more willing to discuss negative experiences on social media and review sites. Are you making a habit of checking what consumers are saying?

Find out about upcoming events, workshops and more. Join my quarterly or newsletters to stay up to date. eepurl.com/c6UvZ5 #CX #insights #news

Ever thought your chatbot might be a conversation killer? 😥 A frustrated customer won't stick around. Transform your AI from just tech to a delightful experience enhancer. #CustomerExperience

Beyond the buzz, how's your brand breaking through the digital noise? It's not just about a flashy logo; it's about creating an authentic, memorable journey at every touchpoint. What's your brand's unique signature?

Selling isn't just about transactions; it's about ✨ emotions. ✨ How is your brand evoking feelings with every purchase? Your customers are investing in more than just a product; they're investing in an experience.

Loyalty is built on promises kept. Is your brand delivering consistently? Trust is the currency of lasting relationships. How reliable is your brand's promise? Share your trust-building strategies! 🤝 #CustomerLoyalty #CX

Customer feedback is a goldmine when you know how to mine it. What changes have you implemented based on your last feedback loop? Success stories welcome! 🌟 #CustomerFeedback #CX #CustomerExperience

If the folks who are interacting with customers are not feeling appreciated or valued by their employer, how do you think they'll treat a customer? 🤔

I wrote a tweet and asked ChatGPT to rewrite it. Does this resonate? ⬇️ 👋 Hey there! Have you tried tools like ChatGPT or Midjourney? They're pretty cool! What's your experience been like? 🔍 Discovering anything interesting? Let's chat! #GPTWroteThis

We know how important it is to meet customers where they are, and do our best to connect with them on a personal level. This can only benefit your bottom line, fostering deeper relationships with customers and meeting (or exceeding!) their expectations.

Consumer preferences shift FAST. Is your organization ready to keep up? Even with generative AI, staying relevant and personal takes effort. How are you meeting the challenge? 🤔 #CX #CustomerExperience #Personalization

Feeling the pressure to prove the ROI of your #CX efforts? You’re not alone! What’s one metric you’re currently tracking that you think could show your impact?

Got a list of CX improvements ready to roll? Don’t just hope for results—measure them! ROX gives you a clear way to track what’s working and what’s boosting the bottom line. How are you proving the impact of your CX efforts?

Folks joke that technology like #ChatGPT will take their job...but can it help us do #CX better? 🤔

Pro tip: It turns out that what works great in #UX design might not cut it in #CX. Designing for the extreme might leave new customers feeling unsatisfied. So, let's keep both in mind when creating awesome experiences!

It's really easy to lose sight of the impact of #CX and instead focus on the day-to-day processes. Don't forget about the significant ROI of an excellent CX program!

Maximize #CustomerLoyalty by going above and beyond. Set your business apart by creating small, delightful moments that surpass expectations. ⭐ These standout experiences will leave a lasting impression and keep customers coming back!

It's an honor to have my podcast featured on Catalyst's list of programs for CS teams. Lots of great shows on this list, including many that would be of interest to CX leaders, marketers and others. Be sure to check it out! 🎧 catalyst.io/blog/customer-…

The conversation about #CX has rapidly shifted to hyper-personalization using AI. But, how personal is *too* personal? Is there a limit? 🧐

What's your 3-blocks long? Jeanne Bliss reminds us that we can't lose sight of the purpose of our work bigger picture with customer experience. Listen to my conversation with Jeanne for more pearls of wisdom from the godmother of customer experience. julia-ahlfeldt.com/conversation-w…