Another week, another launch!🎉 💬 ChatWP Spent the last few weeks training & coding an AI 🤖 for the official #WordPress docs and it finally works: ❓ Ask anything about WP 🧠 Get an amazing AI answer 👨🏽‍💻 Including code examples 🔗 Clickable sources 🆓 For free! Link 👇🏼👇🏼👇🏼

National holidays for startup teams in national markets hit different. “Pass me that cranberry sauce while I respond to this support request.” Thankful for our global partners!!

Working on our DocsBot AI 2025 year in review report. What stats would be most interesting to you? #2025bythenumbers

Is AI the fast food of the tech industry? Machine processed ingredients created in mass. Massively reduced cost and much quicker results. Built on assembly line systems of efficiency. When AI is normalized, will it be the cultural equivalent of a McDonald's employee? Will it

X paid verification led to a small post visibility uptick for me in the first month, with a spike in content visibility and a few new bot followers, now it seems useless. Could always be a me issue, but seems sus. Anybody seeing value in a paid premium X beside the Grok addition?

2025, by the numbers 👇 ⏱ 15,558 days saved 💰 $6.7M in support costs avoided 🤖 $2,639 saved per bot That’s what happens when answers are instant and knowledge is unified. Less busywork. Less burnout. Better support—at scale.

Made a pull request in Git today. Working with Aaron Edwards is a masterclass in end-to-end delivery. Always be learning.

Handcrafted Christmas gifts are not the cost-effective choice. Just finished building something for a family member. Ended the project 3x over budget. 😂

The term “vibe code” gives me the ick, like a lazy tech bro launching half-baked products and over promising the utopian future of AI. But after 1 day building a new landing page in Cursor, I am obsessed. Whatever you want to call it, the agency it unlocks marketers is wild.

News flash! TheCinnamon Pull Apart Starbucks is like a cinnamon roll, but the whole thing is the center. Well played.

He’s hiding.

Loving the changes we made to the DocsBot AI chat widget. Prettier and more functional.

Just finished building a new giant (expensive) vector index on all our customer support tickets. This will unlock deep research and agentic data extraction from this incredibly useful (messy) data source so we can release some really cool features/products!

AI support doesn’t fail because “AI doesn’t work.” It fails because teams skip the basics. Start with top questions. Ground answers in real docs. Define human handoffs. Be transparent. Measure outcomes. Roll out gradually. Improve continuously. AI is a system—not a widget.

AI drafts don’t usually fail because ‘AI is bad.’ They fail because the instructions are vague. We added a Help Scout-specific recommended prompt template for DocsBot Replies—1 click → better-structured email drafts. Full post: docsbot.ai/article/helpsc…

If your AI gives wrong answers, it’s often not the model. It’s messy knowledge: missing docs, conflicting versions, answers trapped in Slack/tickets, no ownership. Treat knowledge like infrastructure: source of truth + cleanup + connect systems + feedback loop.

Systems are the new product in the age of AI. Your lived, built, and tested process is the one thing Ai can’t copy. Systematize and sell it via your personal brand.

Trusted technical partnerships are critical for our team as we scale. DocsBot AI has a lot of big asks, and Weaviate is always inovating to help keep us ahead of the curve.