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.Concentrix launches iX Hero agentic #AI tool for: ☑️Insights to analyze agent performance ☑️Knowledge capabilities to find and retrieve ready-to-use answers during interactions ☑️Summarize & automatically transcribe conversations ☑️Announcements concentrix.com/about/news/con…

.Firstsource partners with Sanas for accent softening and #AIVoice #CXServices NelsonHall firstsource.com/newsroom/news/…

M Plus plans expansion through acquisition in #Africa. The NelsonHall portal has more details about M Plus' acquisitions in Europe last month. #CXServices #mergerandacquisitions seenews.com/news/interview…

.TDCX launches a dedicated subsidiary Chemin for #AI enablement with services for data labeling, data sourcing, data transformation, model definition, model training, and workflow design. NelsonHall #GenAI #LLMs chemin.com/solutions

.Foundever Deutschland opened its new #HQ in #Berlin 🇩🇪 with 300 workstations and an #AI lab. #CXServices NelsonHall Foundever® foundever.com/de/news/founde…

Looking forward to #KonectaAnalystDay2025, #Expocontact2025!

Konecta CEO Nourdine Bihmane laying out the company's KATALYST 2028 plans for #DigitalTransformation driven by #agenticAI NelsonHall

.TELUS Digital acquires Salesforce implementation provider Gerent, headquartered in Virginia 🇺🇸 with ~400 consultants and ~1.8k #Salesforce certifications. NelsonHall Gaurav Parab telusdigital.com/about/newsroom…

.IGT Solutions partners with IATA and participates in its subgroups, for example, Data & Technology to collaborate on #AI solutions #aviation #travel #CXServices NelsonHall igtsolutions.com/media/press-re…

Armatis launches a new brand identity. #CXServices NelsonHall armatis.com/2025/06/02/arm…

German 🇩🇪 #CXServices provider AMEVIDA has filed for insolvency proceedings under self-administration. Amevida has ~2.4k people in 10 locations in #Germany #CXServices NelsonHall callcenterprofi.de/branchennews/d…

CCI Global opens first European site in #Galway, Ireland 🇮🇪, starting with a 30-person IT hub #CXServices #ITServices NelsonHall cciglobal.com

Last week Firstsource launched a gig workforce platform Firstsource Gigsourcing Platform, part of its relAI suite #AItraining #gigwork #CXServices NelsonHall gig.firstsource.com/fsl/en

Congratulations to HGS Digital for being named a Leader in the NelsonHall 2025 #ConversationalCommerce #NEAT Report. My comments on this achievement here: sowo.kr/x8809pwb

.Andrew Efstathiou has published a new NelsonHall blog post: 'Tata Consultancy Services MasterCraft: Using #GenAI to Improve Legacy Software Remediation' – sowo.kr/sPV78RhC #Banking #BFSI #ITservices

Everise partners with Krisp for #AIVOICE #CXServices #CX NelsonHall weareeverise.com/everise-launch…

Congratulations to Movate for being recognized as a Leader in NelsonHall's 2025 Conversational Commerce NEAT Assessment. My comments on this achievement here: sowo.kr/XYhPhspx #CXServices #CX #ConversationalCommerce #GenAI

Acquire BPO renames and rebrands to Acquire Intelligence! #CX #CXServices NelsonHall acquire.ai

.iQor CXBPO™ launched infinityAiQ #analytics and #AI platform with modules: ☑️People iQ: intelligent hiring, onboarding, and training systems ☑️Process iQ: streamlined workflows and automation ☑️Insights iQ: predictive analytics and real time decisioning tools iqor.com/press-release/…