Ivanha Paz
@ivanhapaz
Jamming on community & the products I love. Mom to David 3, married to David 2. 1/4 of Building Jam pod "the most cathartic listen in tech" - us ↓
ID: 169063809
https://www.youtube.com/@jamdotdev 21-07-2010 13:12:52
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New AI Speedrun! How Productboard uses AI to accelerate support ⚡️ Pavel Malyshev leads global customer support & shared how AI is helping his team: - relay technical context to their engineering team - streamline triage to make escalations clearer - reduce ticket interactions
New AI Speedrun! How monday.com is building w/ AI ⚡️ The productivity platform is trusted by companies like McDonald's, Coca-Cola & Canva + 60% of the Fortune 500 🤯 We got to speak w/ their AI product leader, Or Fridman: - what their product will look like in 5 years - how
The best place to look for user feedback: support tickets! Here's Pavel Malyshev, head of customer support Productboard, on how his team uses AI to surface those insights ↓
60% of the Fortune 500 use monday.com’s AI products 🤯 Or Fridman (AI Group PM) shares how his team builds AI their users trust: