Great lesson in how not to treat customers from British Airways today. Want to know the best way make your customers feel completely unvalued? Tell them "we'd like to help but the system won't let us". Who'd design a system that allows no discretion? Do we believe them...?

This is why #copywriting is so important to your #business growth. Hire a professional that does the work right. #quote

Honesty + wit = great copywriting.

The Simple Guide to Writing Social Media Headlines (That People Click) #socialmedia #copywriting #blogging buff.ly/2tzqONF

How to measure the effectiveness of social ad campaigns - article techcitynews.com/2017/07/11/how… #socialmediamarketing #advertising

How to master #contentmarketing: bit.ly/2thTmgb via Telegraph

How a simple mailing pack increased donations for a local charity - case study cantor-hindson.co.uk/email-landing-… #directmail #SmallBiz #marketingtips

Whether you need 200 hand-assembled items or you have a complex mailing with 100,000 recipients, we can help! #bromley #printing

How small businesses can measure marketing ROI - blog cantor-hindson.co.uk/blog/2016/11/1… #SmallBiz #Marketing #KPIs

Sharing these because they made me giggle #amwriting #copywriting

Management essentials training workshops this autumn. bit.ly/2vbV429 for details.#london #kent

#FAQ: Q: When do my company accounts need to be filed with Companies House? A: 9 months from your financial year end!

Not sure what you need to do to comply with the new #dataprotection regulation? Register for our FREE seminar in #Dartford on Weds 4 Oct.

Amen to this... Andrew Nattan - 603 & HNW reveals the seven deadly sins of #freelance #copywriting. Which are you guilty of? bit.ly/2js33nu

Don't forget to pop along to our FREE #dataprotection workshop today at #Basepoint #Dartford from 9am - coffee and pastries supplied!

3 ways small businesses can measure marketing effectiveness - blog cantor-hindson.co.uk/blog/2016/11/1… #SmallBiz #marketingtips #KPI

Did you know these 6 #conversion killers were hiding in your #copy? #smallbusiness #success #copywriting bit.ly/2iZhhbv

Hands up who’s joining us for #MNCHour tomorrow at 8pm? We have Madalyn Sklar as our special guest helping us get #TwitterSmarter 👍🏻📱⭐️