In the past year, retailers have charged their shift to #digital but investment needs to go beyond the buy button. Find out how AI can help turn the ‘#lastmile’ into the ‘first thought' from our Vice President of Global Sales Andrew Gough in Retail Sector retailsector.co.uk/617308-why-ret…

Delivery fraud scams are on the rise, including bogus charges on carrier branded SMS. To combat this trend we ask, should it be compulsory for retails to offer real-time messaging, so consumers can quickly get information and validate potentially fraudulent behaviour?

In our webinar, Alex Barton at @Facebook explores the integration of Messenger with retail systems to support the #postpurchase experience. Listen at minute 22:30 to hear how QUIZ saw results using our #technology and Messenger below youtube.com/watch?v=Tun1Qy…

In IMRG - The UK eCommerce Association's recent article, our Head of Business Development Ali Ahmed, amongst other experts looks at how companies have established #subscriptionservices and what this trend means for #ecommerce. Thank you Ben Sillitoe for the feature imrg.org/blog/subscribi…

Returns #fraud is a problem. Many scammers arrange returns for "unwanted" items only for it to never arrive at the distribution centre. Retailers can combat this by offering #QR codes to customers via messaging channels to print labels at parcel shops and avoid digital tampering.

Retailers' #BrandExperience stops at the buy button. WhatsApp has 2 billion users, Facebook messenger 1.3 billion users. Is now the time for #retailers to interact with customers where they already are? #PostPurchase #LastMile #WISMO #ConversationalUX

Want to find out what QUIZ have delivered to their customers since partnering with us? From viewing order info and tracking to in-flight changes and #delivery, skip to 42:30 for our demo video on Quiz's @Facebook Messenger #VirtualAssistant youtube.com/watch?v=Tun1Qy…

In Ecommerceage, our General Manager, Post-Purchase Sean Sherwin-Smith looks at why #ecommerce is failing customers with disabilities and how technology such as #AI can support inclusivity beyond the buy button. Thank you Justin Pearse and the team ecommerceage.co.uk/responsible-bu…

Thanks very much to Justin Pearse of Ecommerceage for giving our client HelloDone this opportunity to talk about how #AI can improve inclusion in an #ecommerce context.

Our COO Pete Shannon spoke with Haroun Saleemi at QUIZ on the power of conversational #AI to transform the #postpurchase experience. Skip to 45:08 below to hear first-hand how this has driven the brand's proposition and customer loyalty below youtube.com/watch?v=Tun1Qy…

NEW: Three Apps That Are Making Customer Experience More Inclusive bit.ly/35L3z5p Big shout out to the amazing work being done by WelcoMe Gavin Neate @neatebox tazikis @TalovStudio HelloDone Thanks to Devi Lockwood at Rest of World for putting me onto Talov

Thanks Adrian Swinscoe for including our partnership with @DHLParcelUK in this roundup of #tech platforms creating a more inclusive customer experience. Read about how our conversational #AI can help customers arrange accessible deliveries in Forbes forbes.com/sites/adriansw…

What if your post purchase customer experience was even better than the pre-purchase experience your customer enjoys today? How would that transform your business? Just asking for a friend... #customerexperience

In Supply Chain Online, our General Manager, Post-Purchase Sean Sherwin-Smith looks at the impact of #conversationalAI in #supplychain delivery. Find out how retailers & their logistics partners can maximise the use of technology to transform the final mile supplychainonline.co.uk/article/puttin…

#Gap's sad news proves BAU won't cut it! Give customers memorable in-store experiences! "Click, Consult & Collect" blends digital and physical, conversing with customers in channels where they live their #digitallives, personalising the lead up to and in store journey.

Following our latest update, customers can not only ask "Where is my order?" but also use channels like WhatsApp to get personalised order information with questions like: "What size shirt did I order?" "How much is the jacket I just bought?" “Show me details of my order”

WhatsApp automation for Quiz clothing after 20 days. We now handle over 50% inbounds using our quiz-branded platform and resolve 85.1% with no agent involvement. QUIZ reaping the benefits of Messaging automation. linkedin.com/feed/update/ur…

97% of WISMOs ('Where is my order' enquiries) are now handled automatically at Quiz. Facebook releases a "Success Story" about how Hellodone has made this happen. developers.facebook.com/success-storie…

We’re very pleased to report another customer go-live, this time with our friends at Footasylum. Customers can now contact Footasylum directly on WhatsApp to get personalised, immediate resolution for a huge number of queries. #customerexperience linkedin.com/feed/update/ur…