Congratulations to my friend and colleague Holly O'Neill, who was named to CX Scoop's “30 CX Executives You Should Follow” list! Holly is a genius when it comes to #CX, and definitely worth a follow if you’re interested in customer experience strategy! cxscoop.com/latest-news/30…

In recent years, a number of client experience (#CX) influencers have pitched employee experience (#EX) as being at odds with each other… but I disagree. In fact, the two are inseparable. Happy team members create happy clients, and vice-versa! cmswire.com/customer-exper…

Fintech has an exponential impact on virtually every other industry. While virtually every sector could benefit from more women in leadership, focusing on fintech allows us to magnify our efforts. americanbanker.com/opinion/stop-v…

On your mark, get set, register!! That’s right – registration for the 2024 #BostonMarathon officially opened on Monday and Bank of America is very excited to be the presenting partner for this historic run with the Boston Athletic Association 🦄!

EVolution is a great example of how dedicated Bank of America is to innovation. In its third year, EVolution isn’t just a car show; it’s an EV-focused virtual experience, designed from the ground up with the future in mind. bit.ly/3RjNWuE

With the school year upon us, I’m grateful for the work Bank of America is doing to help provide families with more holistic #digital experiences that can help prepare students for a lifetime of #FinancialHealth.

As a sports fan, I couldn’t be more thrilled to see the many ways Bank of America partners with athletes and educational organizations to provide kids with a chance to learn life lessons while having fun. Here’s to igniting a lifelong love of hitting the links!

Only 3 more weeks. This year’s Chicago Marathon marks 45 years of runners from across the globe converging on the Windy City to compete against each other, and show us all what the human spirit is capable of.

Digital transformation isn’t just for big box retailers and Fortune 500 corporations. Innovative digital tools have given even the smallest businesses the ability to compete head-to-head with their larger competitors.

Peak New England is the seamless union of early American history with future-focused innovation.

When it comes to augmented reality use cases, we’ve only just scratched the surface. Public #AR-powered “monuments” are such a great way to spread access to and awareness of art. Here’s hoping that this trend makes its way to the East Coast. adweek.com/brand-marketin…

Beautiful photo, David Hume Kennerly. Smithsonian’s NMAAHC is such an important institution, and one we’ve been proud to stand alongside for the last 7 years.

There’s no way of telling how many calories Wally consumes each day thanks to his “nothing-but-ballpark-food” diet – but at least he’ll know exactly how much he's spent on that food, thanks to Bank of America's digital tools!

I find every marathon inspiring, regardless of whether records are broken or if the weather is bad. This year’s Chicago Marathon might just be the most inspiring of all, thanks to Chris. So thankful Bank of America has the chance to sponsor this historic race. nbcchicago.com/news/sports/ch…

Marathons often bring out the best in all of us – but sharing your passion for running with others like Peter Kline is an inspiration to us all. Sharing stories like this is just part of the history and legacy of the Chicago Marathon. Good Luck to you both! audacy.com/us99/news/loca…

I want to celebrate #CXWeek by thanking the thousands of Bank of America teammates who helped us to win the “Innovator of the Year” award from Bank Customer Experience Summit! atmmarketplace.com/articles/bank-…

When it comes to customer service, empathy is critical. As Marie and Junior both point out, being able to really listen and put yourself in the clients’ shoes is what differentiates a good experience from a great one. #NationalCustomerServiceWeek

Great weather. Anxious, but excited energy. “The hush”… Sunday’s Chicago Marathon is going to be one for the record books!

Breaking records in the Windy City at the Bank of America #ChicagoMarathon — 4:31 pace crossing finish line at 2:00:35, WOW! Way to go, Kelvin Kiptum on an amazing race today! Congrats!

What an amazing day for the Bank of America #ChicagoMarathon – not 1 but 3 new course records were achieved today! First by Sifan Hassan in the women’s division and then BOTH by Marcel Hug and Catherine Debrunner in the men and women’s wheelchair division! nbcchicago.com/top-videos-hom…