Very insightful debate for those into politics! lnkd.in/eqVFm8c

David Williams on why Capgemini regrouped to launch Capgemini Invent lnkd.in/esJxARP

Regulation like GDPR only strengthened Google & Facebook’s dominance online. So what controls will level the data playing field? lnkd.in/ghBiZ9j

Understanding the latest in self-driving autonomy lnkd.in/g3sauxX

Great Digitisation Extinction. If you read one things today, make it this. lnkd.in/gydX-FH

It’s time to talk about automation, and it's impact on society. We face the end of high-frequency repetitive work. Potentially devastating for emerging economies and the low paid. Ethical automation; reinvesting the benefits in re-…lnkd.in/gcSA-4y lnkd.in/g5AVpcm

Many years late, this is a great step forward lnkd.in/gDMXzBf

Check out my latest article: Culture - Where do I buy one? linkedin.com/pulse/culture-… … via LinkedIn

My latest article: Waking up with a Call Centre linkedin.com/pulse/waking-u…

The newly elected Speaker of the House of Commons, Sir Lindsay Hoyle, has five pets. They're called Maggie, Gordon, Boris... can anyone else notice a theme?

The BCG Fortune Future 50 ranks global companies according to their vitality - their capacity for sustained growth. Companies need to renew, rather than merely exploit, their competitive advantage. lnkd.in/ghdUg_7

Even elephants can sprint; transforming customer journeys at scale lnkd.in/gtqmhjE

Customer journey programs leave most with little but attractive visual maps! This is a missed opportunity lnkd.in/gK3Avap

Smartphones connected everyone, and now we wonder what the Next Big Thing is lnkd.in/guNNkvd

Three imperatives for Contact Centre leaders; Lead the post-crisis recovery, become more flexible and embed the new structural resilience lnkd.in/dWCURs3

Today is #NationalMentoringDay. I’m volunteering my time with Digital Boost to support #smallbusinesses and #charities getting online grow.google/intl/uk/1-to-1…

consulting

Nick Clark talks with GigCX on the state of CX bcg.smh.re/fk

Introducing FACET 2.0, BCG's open-source library for AI model explainability. #AI can predict outcomes, but FACET explains. 🔢Cracks complex AI algorithms to reveal how variables contribute to a model's reasoning. 👨‍💻Learn more and try it: on.bcg.com/3OnpeXg BCG X

Milei's 2024 Davos talk, directly translated to English by AI (by heygen), in his own accent. Better than the dubbed version imo.