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We're delivering the smart network choice to lyricists like Azhar. You can get broadband capable of speeds up to 2.5Gbps and five times more reliable than the UK average.

Yes, you can get a full fibre connection even if you do not own your own home. But you will need to get written permission from your landlord. Find out if your home is ready for our network by using our availability checker.

Depending on how we have built our new network in your area, we’ll connect to your home either: 🛜 Overhead using a nearby telegraph 🛜 Underground by digging a narrow channel up to your access wall 🛜 Or using existing infrastructure We'll agree on the best route with you.

Our installation partners are experts in connecting your property to our Full Fibre network. They will talk you through the whole process to make sure you are happy before they get started. Hear what Chris has to say about his recent installation experience.

Just like your existing broadband connection, to install the fibre we will need to drill a small hole to feed the cable from your external wall to your internal wall. This will be cleaned up and sealed once this is complete. Get more installation information here 👇

It will take around 2-3 hours to install your new fibre broadband. To ensure that everyone is safe, we recommend keeping pets and children away from the working areas until the installation is complete. Get more information about your installation here 👇

Another installation, another satisfied homeowner, and the neighbour too! Here's another fantastic Trustpilot review from Jawhar of how the engineers go the extra mile to deliver legendary service.

From all of us at CityFibre, we hope you have a joyful holiday season and a fantastic new year. You’ll still be able to reach us here during the holidays, except for Christmas Day, Boxing Day and New Year’s Day. See you in 2025!

Have you heard about One Touch Switch? Simpler broadband switching is here! The good news is that you now don't need to contact your old provider when you want to switch.

Our installation engineers set the standard, working together to deliver exceptional service for customers like Mrs B. We're delivering the smart network choice.

We have visual guides that explain what will happen during your installation. These are available in 14 different languages, including Polish, Punjabi and Urdu. Take a look here 👇

Need to change your full fibre installation date? No problem! Received an appointment reminder by text? Follow the instructions in the text to change your booking 👉📱 Or if you have received an email from CityFibre, click on the 'I'd like to reschedule' link.

As our network continues to grow, so does our list of broadband providers. Who you can choose will depend on your location. You can compare their speeds, prices, contract terms, & customer service reviews. See which of our fantastic broadband providers are available to you👇

Your internet service provider will provide the router that will bring the connection into your home. For updates on your router delivery dates and for any set-up support once it has arrived, please contact your broadband provider directly.

The best way to stay updated on when we are coming to your street is to use our availability checker on our website and register for email updates. If we are building our network in your area, our team will deliver a letter to your home before we begin extending the network.