"#Puffery" is a funny word! It's the word that lawyers use when their clients are accused of unlawful speech acts, such as fraud or libel. In that context, "puffery" (or, even better, "mere puffery") is a synonym for #bullshit. 1/

dutchcycling.nl

#Surprises are the new #normal. #Resilience is the new #skill. Grieve, learn, take action.

The Danger of Minimalist Design (& the death of detail) A short thread...

Delivering good services is HARD, but the problems we have aren't unique After nearly 2 years of The School of Good Services here are the top 10 most common causes for bad service design… good.services/blog/rwfxy0ww6…

In 2007, Charlie Munger gave a speech at the USC Law School. It contained his most crucial ideas for living deliberately. If you can master these 9 principles, they'll change your life (and help you live a better one):

“Over the last ten years, design has focused too much on the technology and not enough on the liberal arts.” jarrettfuller.blog/2022/10/design…

Événement virtuel organisé par Service Design Canada le jeudi 24 novembre de 18h à 19h30! Panels de discussions en français et en anglais. Lancement du programme de mentorat de Service Design Canada en partenariat avec ADPlist.org. 🤩 Inscription gratuite eventbrite.ca/e/launch-sdcs-…

Hi #servicedesign friends, it's been a while. Come join us for the launch of the SD Canada mentorship program. Thanks to our friends at CIBC for hosting. Learn more and sign up on eventbrite for this free event: lnkd.in/gAWjWxw4

The Greenbelt

MI students in Critical Making showed off their final projects earlier this week. Their assignment was to build non-human computational agents – systems which deliberately reproduce some aspects of humanness in order to explore socio-technical aspects of algorithms and AI.

Once you believe that the most important value in your life is efficiency, then is quite logical that a robot should replace you

As 2022 comes to a close, our team reflected on our typical holiday season. Journey through the winter months from the lens of a Bridger! Season's greetings and Happy Holidays from the Bridgeable team!

climateextremes.org.au/what-does-chat…

They’re ploughing the Yonge lanes. Credit where due. Guy was backing up and working on a hard patch too. Mini plows. Once they said it couldn’t be done. Anything can be done.

We provided mental health support to about 4,000 people — using GPT-3. Here’s what happened 👇

😀 + 🙃 to be wrapping up another Service Design course University of Toronto Faculty of Information. Thanks to amazing group of students, and all the design yodas who supported this class.

A beaver was spotted casually strolling along Toronto's Bloor Street West! - 📹 Juursini #Toronto #Beaver

Worth many retweets. "Private clinic surgeries have cost taxpayers more than double what they would in the public system": breachmedia.ca/everything-wro… Last day!! please vote against the #ForProfit agenda of Doug Ford: publichospitalvote.ca #Bill60 OntarioHealthCoal'n