Consumer survey: 54% of respondents said they would always choose a chatbot over a human rep if it saved them 10 minutes zdnet.com/article/over-h…

Preach!

.Ofer Ronen presents "A data-driven approach to building AI-powered customer service virtual agents" at the Conversational Interaction Conference in SJ next week; don't miss! conversationalinteraction.com

We're proud to be a sponsor/exhibitor at the MIT Technology Review EmTech Digital conf in SF next week. Talk with us about smarter AI-powered customer service! events.technologyreview.com/emtech/digital…

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“People will definitely trust a chatbot if it solves their issues as expected....[but] any flaw or misunderstanding and people will probably move away from it as untrustworthy" link.medium.com/7NLFKEEQaV Don't build an untrustworthy bot!

Chatbots and the future of insurance insurancethoughtleadership.com/chatbots-and-t…

Accenture: health insurance companies could save more than $2 billion annually by using AI to manage customer interactions forbes.com/sites/insights…

Customer service organizations are positioning themselves for chatbot adoption. Below is a breakdown of current adoption and their projected growth over the next 18 months. 🤖 #chatbots #ArtificialIntelligence #CustomerService #Marketing

As a Cloud Contact Center AI partner, we're excited about #GoogleNEXT19 this week. Amazing demos and breakouts about conversational AI and speech are on deck!

We're helping out again in the Cloud AI showcase at #googlenext2019 today. Come to talk to us about creating incredibly versatile/human-like voice bots for customer service!

We prefer the term "virtual agent", but even so: Chatbots Growing Role in Insurance Includes Claims claimsjournal.com/news/national/…

Chatbots in the Contact Center: Common Applications and Misconceptions "One of the biggest misconceptions is that all chatbots are created equal" blog.contactcenterpipeline.com/2019/03/chatbo…

Want to build a smarter, more versatile customer service virtual agent in a fraction of the time? Our new white paper has all the deets! chatbase.com/get-white-pape…

Congrats to our Area 120 colleagues at @CallJoyAnswers! Conversational AI is eating customer service blog.google/technology/are…

Survey: 46%of respondents would prefer interacting with a virtual agent for customer service "if it meant I could solve my issue faster" zdnet.com/article/two-ou…

Study: Chatbots to drive $112B in retail sales by 2023 retaildive.com/news/study-cha…

"As chatbots improve, we expect them to become an integral part of customer service" Designing/training them based on real human-to-human interactions is a big improvement over winging it

AI is a 'competitive necessity' in retail, 72% of executives say, with chatbots or virtual agents being the most popular AI tools tek.io/2Uvn2TU via @techrepublic