Good read -> Deliver service outside the lines bit.ly/1fVq1vM #custexp #cx

RT Dr Nicola Millard: When customers bite, they aren't always right news.ok.ubc.ca/2014/05/07/the… via Russel Lolacher

RT WineEventsBrisbane: 2 free tix to #GFWS Sydney up for grabs RT to enter buff.ly/1lu6pig

very true --> Customer service is the new marketing — Eric Schmidt, Google

Ever wondered about the difference between #Chatbots & #VirtualAgents? Let us help clarify with our latest blog: bit.ly/1nDSHI4

Check out our new blog Customer Experience Q&A with Joseph Pine ow.ly/yCLkv @JoePine #cx

Do all the different #UX job titles confuse you? @vitamintalent have explained the differences between 9 titles bit.ly/1pnIAMY

Words to live by #quote #inspiration

How startups can embrace analytics for better customer service ow.ly/yQTna

Wow, such a great example of poor #CX on this call ow.ly/zcR6K

RT Oli: Doing customer service right i.imgur.com/IDFkz82.png #CX #ToTheMax

My new post on @LinkedInPulse "Discovering What Customers Don't Know Themselves" can improve your #CUSTEXP strategy! linkd.in/1CteQCg

RT Narratologist // Strategy & Story: ""Engagement" - the most meaningless metric in social media" by @AtomicTango on LinkedIn linkedin.com/pulse/article/…

So true.. what did you earn at your last job? ow.ly/BWSBH

A lifetime of better social media, for free. Win @Hootsuite Pro for life! ow.ly/C8vxw #Hootsuite4Life

@salmat you mean $640k revenue?? Not just $640 revenue????

No 3 on this list should be No 1, without a doubt. #CX at it's best. ow.ly/6Emc30ezW03

Andrew digitalane presenting insights from the Salmat Marketing Report 2018 #smr18

Dean from Magneto talking e-commerce at #SMR18