Reporting features in Atlas got even better: Flexible time intervals: View your data hourly, daily, weekly, monthly, quarterly, or yearly. Agent performance report: See detailed metrics for each agent, including tickets handled, response times, and CSAT scores. CSAT survey

It’s that day of the week: feature upgrades at Atlas! Here's what's new: Custom chat icons: Now you can upload your own brand icons (square or circle) for the chat launcher. Smart account mapping: Atlas now automatically links customers to their accounts by email domain. Less

We’re launching something huge: our brand-new Atlas + Discord integration! We love the community feel of Discord and it was always on our radar to integrate Discord with Atlas. Now, you can keep every conversation organized without leaving Discord. Here’s how it helps:

NEW in Atlas: Two new updates in Atlas, like every other week : -Auto-Forward Detection. Forwarded emails now auto-assign to the original sender, not the forwarding agent. No more manual fixes. -New SMS Settings. Choose whether SMS replies create a new ticket or reopen an old

🚀 Atlas for Discord launched! Structure to Community Support "The White-Glove Support Tool" 🌐 fondo.ai/3DCQPT2 Congrats Jon OBryan & Rahul Asati!!