The folks at Themeisle created an extensive overview video of the Awesome Support plugin. It covers more material than the average video review - the video is a full 15 minutes long! Thanks Themeisle!

The wp-cli team has been busy... make.wordpress.org/cli/2018/08/08…

If you updated to the latest version of MAILGUN's plugin check to make sure your emails are being sent. It turns out you have to go to their settings screen and click SAVE to force the REGION to be written to the database. Otherwise emails will not be sent.

Now this is cool! A tiny venture fund focused on WordPress: wpbeginner.com/news/announcin…

cPanel is being acquired - by the same fund that acquired plesk last year: wptavern.com/oakley-capital…

A major update to a tiny module - V3 of Private Notes for Awesome Support is now available. getawesomesupport.com/private-notes-…

Integrate Awesome Support with Twilio and Zapier to send SMS alerts in most countries: getawesomesupport.com/send-sms-ticke…

Cool technology - creepy and terrifying when its taken to the extremes? (A houseplant as a microphone and a camera? ): The new science of seeing around corners. quantamagazine.org/the-new-scienc…

The Zerobscrm folks just hit a nice milestone with 1000+ users on WordPress.org. This is a hard thing to do especially in line-of-business apps such as CRM and helpdesks. Congratulations!

The Duplicator Plugin has a critical vulnerability that has been patched so please make sure you update if you're using for your site or your client's site(s). Best to make sure the migration files are removed when migration is complete. Full story here: wordfence.com/blog/2018/09/d…

Working on a new portal to consolidate all our developer focused resources in one place. Preview of the simple design, available materials and what's coming soon there: developer.getawesomesupport.com

Google's latest update to Chrome has some potential negative privacy related side effects...mashable.com/article/google…

The renewal email open tracking idea mentioned late in the video is a good one.

Maybe this will drive domain registration costs down...$8.03 for a .com domain with privacy options enabled. That's close to, if not exactly the wholesale cost of a domain. blog.cloudflare.com/cloudflare-reg…

Huh. Looks like GitHub was down for a bit and lost a couple of our PRs. Never experienced that before.

PSA: If you're using the DIVI theme, you should probably look into updating - they just released a set of security fixes.

FYI - WP 5.0 update - 'The date for 5.0 release is under consideration, given it’s not plausible for it to be the on 27th. More to follow.' From here: make.wordpress.org/core/2018/11/2…

On this day, please yourself with something tasty, for example, a soft, fresh cupcake - a must.

On this day, motorists are encouraged to stop using their fuel-consuming vehicles for at least a day. Use Awesome Support for the best best help desk experience getawesomesupport.com

As with most things in Awesome Support, there are multiple ways to achieve the same result. So when it comes to assigning agents to a ticket, you probably wouldn't be surprised to learn that there are many ways to do that as well. postly.app/nkx