When only a few employees are underperforming, resist the urge to communicate your concern to the entire team. Instead, commend your whole team publicly for its overall success, & then meet privately with anyone who is struggling. #Leadership #Management #Engagement

For those of you who don’t work in the land of unicorns and rainbows, who make IT work with too few resources, too much demand, too much technical debt, and a business to support. I salute your commitment to #Excellence

Strategy and Culture: What I've learned in my freshman year as a new CIO. Via Greg Sanker itsmtransition.com/2018/12/cio-st… #ITSM #CIOLife #Strategy #Culture

Our own Greg Sanker has again been named a top 25 Thought Leader in Technical Support and Service Management for 2018. Please join us in congratulating Greg! #ITSM #Leadership thinkhdi.com/library/suppor…

An ITSM Practitioner's #ITSM predictions for 2019. Do you agree? What would you add? itsmtransition.com/2019/02/itsm-p…

Do you really need a #CMDB ? itsmtransition.com/2019/03/is-a-c… #ITSM #ConfigurationManagement

An #Excellent response. If you read my article, or have an interest in #configurationManagement please have a look at Jon’s response! #ITSM

What's with 'Change Control' in #ITIL4? #ChangeManagement #ChangeControl #ITSM #ITIL4 #CAB itsmtransition.com/2019/06/whats-…

"Successful IT Service Management is a different way of thinking, not just a different way of doing" #ITSM #BusinessValue itsmtransition.com/2013/01/it-val…

#ChangeManagement in the age of #DevOps. "Changes continue to cause significant business impact, and I don’t see that going away any time soon" via Greg Sanker itsmtransition.com/2019/08/change…

Incremental improvement or revolution. #ITSM #CSI

In #ITIL4, #ChangeManagement was changed to #ChangeControl before eventually landing on #ChangeEnablement. To some, it seems, the word "control" was "problematic". Greg Sanker throws the challenge flag! itsmtransition.com/2020/01/contro…

Our own Greg Sanker gave a great interview on #ChangeManagement #ChangeEnablement #ITIL4

#Leadership #Excellence #DigitalLeadership

Is #ITIL insufficient? Hear what our Greg Sanker has to say. #ITSM #ITIL #DevOps itsmtransition.com/2021/06/itil-i…

How do I make my ITSM more agile? Greg Sanker answers this and more in the latest from ITSMTransition. itsmtransition.com/2021/12/agile-…

Agile-izing #ITSM Part 2 - the latest from our Greg Sanker on making your #ITSM more agile. itsmtransition.com/2021/12/making…

Happy Holidays everyone. Here’s to a 2022 filled with #Excellence and #Success!

Our own Greg Sanker answers “are best practices fraud?” in his latest article on ITSMTransition. #ITOps #BestPractice itsmtransition.com/2022/09/who-sa…

Latest from Greg Sanker: Change Management is Not CAB. #ChangeManagement #ITOps itsmtransition.com/2023/04/change…