IrisCX (@iriscxglobal) 's Twitter Profile
IrisCX

@iriscxglobal

IrisCX is an end-to-end, enterprise-level video channel that uses AR, AI, and process automation to power self-guided and person-to-person video sessions.

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linkhttp://www.iriscx.com calendar_today23-07-2019 16:32:31

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1,000+ residents organized the first multi-state tenant union in U.S. rental housing. The issue: systematic maintenance failures. 40% turnover, unspent budgets, unsafe conditions. Traditional models are breaking. Four strategies property managers can use: iriscx.com/tenant-bill-of…

1,000+ residents organized the first multi-state tenant union in U.S. rental housing. The issue: systematic maintenance failures. 40% turnover, unspent budgets, unsafe conditions. Traditional models are breaking.
Four strategies property managers can use: iriscx.com/tenant-bill-of…
IrisCX (@iriscxglobal) 's Twitter Profile Photo

2026 predictions from IrisCX CEO: - Contact centers surge for first resident touch - Remote inspections become standard - Budget reality forces operators off the sidelines The "I have a problem but don't know what to do" phase ends in Q1. The math doesn't work anymore.

2026 predictions from IrisCX CEO:

- Contact centers surge for first resident touch
- Remote inspections become standard
- Budget reality forces operators off the sidelines
 
The "I have a problem but don't know what to do" phase ends in Q1. The math doesn't work anymore.
IrisCX (@iriscxglobal) 's Twitter Profile Photo

Maintenance issues happen. But it’s not the problems that drive churn—it’s how they’re handled. Residents forgive defects when issues are managed with speed, empathy, and consistency. Focus on how you manage the problem, not just the problem itself. #PropertyManagement

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Capital Realty Group (#12 affordable housing owner) faces tenant unions across 22K units in 28 states. Complaints: mold, pests, leaks, fire safety violations. It is the First multi-state organizing against a single landlord. Read the full analysis: iriscx.com/tenant-bill-of…

Capital Realty Group (#12 affordable housing owner) faces tenant unions across 22K units in 28 states. Complaints: mold, pests, leaks, fire safety violations. It is the First multi-state organizing against a single landlord. 

Read the full analysis: iriscx.com/tenant-bill-of…
IrisCX (@iriscxglobal) 's Twitter Profile Photo

1,000 tenants unionized over maintenance failures. When issues like mold, pests, and broken appliances persist long enough, residents organize. IrisCX CEO Guillermo Salazar writes about what this means for property managers: iriscx.com/tenant-bill-of…

1,000 tenants unionized over maintenance failures. 

When issues like mold, pests, and broken appliances persist long enough, residents organize. 

IrisCX CEO Guillermo Salazar writes about what this means for property managers: 

iriscx.com/tenant-bill-of…
IrisCX (@iriscxglobal) 's Twitter Profile Photo

The maintenance talent crunch is brutal: shrinking trades, private equity inflating wages, and data centres paying top dollar. You’re not up against competitors anymore—you’re up against entire industries. Win by maximizing your existing techs and using tech to fill the gaps.

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Property managers are drowning in apps, one for maintenance, another for comms, one for work orders. The result? Residents won't download. Staff waste time. Thousands on unused subscriptions. 2026's shift: zero downloads. Just SMS links. Read why: iriscx.com/property-manag…

Property managers are drowning in apps, one for maintenance, another for comms, one for work orders.

The result? Residents won't download. Staff waste time. Thousands on unused subscriptions.

2026's shift: zero downloads. Just SMS links.

Read why: iriscx.com/property-manag…
IrisCX (@iriscxglobal) 's Twitter Profile Photo

First-time-fix rate matters more than average completion time. Residents don't want fast service. They want their problem solved. There's a difference. What's your first-time-fix rate?

First-time-fix rate matters more than average completion time.

Residents don't want fast service. They want their problem solved.

There's a difference.

What's your first-time-fix rate?
IrisCX (@iriscxglobal) 's Twitter Profile Photo

90 days to hire a tech. 40% annual turnover. You're hiring 80 people/year to keep a team of 100. That's not growth—that's replacement. You can't out-hire PE firms and data centers. Full breakdown: iriscx.com/hiring-mainten…

90 days to hire a tech. 40% annual turnover.
 
You're hiring 80 people/year to keep a team of 100.
 
That's not growth—that's replacement.
 
You can't out-hire PE firms and data centers.
 
Full breakdown: iriscx.com/hiring-mainten…
IrisCX (@iriscxglobal) 's Twitter Profile Photo

If hiring is your maintenance strategy, you don't have a strategy. 40% turnover means 4 monthly departures per 100 techs. 90 days to replace = 10% permanent deficit. The hiring-first playbook is broken: iriscx.com/hiring-mainten…

If hiring is your maintenance strategy, you don't have a strategy.
 
40% turnover means 4 monthly departures per 100 techs.
 
90 days to replace = 10% permanent deficit. The hiring-first playbook is broken: iriscx.com/hiring-mainten…
IrisCX (@iriscxglobal) 's Twitter Profile Photo

Housing affordability is back in the headlines, but the math matters. Institutional investors own just 2–3% of U.S. rentals. Banning them won’t fix supply. The real issues: down payments, wage gaps, and long-term rental demand. Uncertainty raises costs.

IrisCX (@iriscxglobal) 's Twitter Profile Photo

The U.S. is spending $40 billion on data center construction, private equity firms are consolidating trades companies. The Department of Defense plans to hire 400,000 tradespeople You're not competing with property managers anymore: iriscx.com/hiring-mainten…

The U.S. is spending $40 billion on data center construction, private equity firms are consolidating trades companies.

The Department of Defense plans to hire 400,000 tradespeople

You're not competing with property managers anymore: iriscx.com/hiring-mainten…
IrisCX (@iriscxglobal) 's Twitter Profile Photo

Hopeium (noun): Leadership wishcasting dressed up as a plan. You need people. Your backlog is growing. Residents are complaining. Hoping you can out-recruit this market isn't a strategy. It's hopeium. Learn more on our latest blog post: iriscx.com/hiring-mainten…

Hopeium (noun): Leadership wishcasting dressed up as a plan.

You need people. Your backlog is growing. Residents are complaining.

Hoping you can out-recruit this market isn't a strategy. It's hopeium.

Learn more on our latest blog post: iriscx.com/hiring-mainten…
IrisCX (@iriscxglobal) 's Twitter Profile Photo

You're paying $185/hour for your HVAC tech to drive. How? Blending trip charges into "diagnostic fees." HVAC, plumbing, electrical—it's happening everywhere. Stop the invoice creep: iriscx.com/hvac-diagnosti…

You're paying $185/hour for your HVAC tech to drive.

How? Blending trip charges into "diagnostic fees."

HVAC, plumbing, electrical—it's happening everywhere.

Stop the invoice creep: iriscx.com/hvac-diagnosti…
IrisCX (@iriscxglobal) 's Twitter Profile Photo

Bold prediction for 2026: The best property management software won't be in the app store. The real innovation? Elimination, no downloads, logins, or friction. Just SMS links and browsers. See why: iriscx.com/property-manag… Why require apps at all?

Bold prediction for 2026: The best property management software won't be in the app store.

The real innovation? Elimination, no downloads, logins, or friction. Just SMS links and browsers.

See why: iriscx.com/property-manag… 

Why require apps at all?
IrisCX (@iriscxglobal) 's Twitter Profile Photo

Every month, $40 billion flows into data centre construction in the United States. Your most reliable electrician is taking a federal job with full benefits and veteran preference And you're left scrambling to fill positions open 90+ days: iriscx.com/hiring-mainten…

Every month, $40 billion flows into data centre construction in the United States.

Your most reliable electrician is taking a federal job with full benefits and veteran preference

And you're left scrambling to fill positions open 90+ days: iriscx.com/hiring-mainten…
IrisCX (@iriscxglobal) 's Twitter Profile Photo

Trip charges and diagnostic fees cost the same $65. But one pays for drive time. The other pays for expertise. Remote diagnostic triage eliminates the first entirely. How to stop overpaying: iriscx.com/hvac-diagnosti…

Trip charges and diagnostic fees cost the same $65.

But one pays for drive time. The other pays for expertise.

Remote diagnostic triage eliminates the first entirely.

How to stop overpaying: iriscx.com/hvac-diagnosti…
IrisCX (@iriscxglobal) 's Twitter Profile Photo

The industry spent a decade downloading apps for everything. 2026 is the year we delete them. App fatigue is an operational crisis. The solution? SMS. Zero downloads. Instant adoption. See why: iriscx.com/property-manag…

The industry spent a decade downloading apps for everything.
 
2026 is the year we delete them.

App fatigue is an operational crisis.
 
The solution? SMS. Zero downloads. Instant adoption.

See why: iriscx.com/property-manag…
IrisCX (@iriscxglobal) 's Twitter Profile Photo

Averages don’t retain residents—consistency does. Variance in maintenance response times frustrates residents, drives churn, and hits your bottom line. Raise the floor, reduce friction, and turn predictable service into stronger renewals and higher NOI.

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Most multifamily operators are leaving money on the table with maintenance. New post: How Maintenance Revenue Changes Everything: From Cost Center to Profit Driver 🔗 iriscx.com/maintenance-re… What's your take? Is maintenance a cost center or a revenue opportunity in your org?

Most multifamily operators are leaving money on the table with maintenance. 

New post: How Maintenance Revenue Changes Everything: From Cost Center to Profit Driver 

🔗 iriscx.com/maintenance-re…

What's your take? Is maintenance a cost center or a revenue opportunity in your org?