1,000+ residents organized the first multi-state tenant union in U.S. rental housing. The issue: systematic maintenance failures. 40% turnover, unspent budgets, unsafe conditions. Traditional models are breaking. Four strategies property managers can use: iriscx.com/tenant-bill-of…

2026 predictions from IrisCX CEO: - Contact centers surge for first resident touch - Remote inspections become standard - Budget reality forces operators off the sidelines The "I have a problem but don't know what to do" phase ends in Q1. The math doesn't work anymore.

Maintenance issues happen. But it’s not the problems that drive churn—it’s how they’re handled. Residents forgive defects when issues are managed with speed, empathy, and consistency. Focus on how you manage the problem, not just the problem itself. #PropertyManagement

Capital Realty Group (#12 affordable housing owner) faces tenant unions across 22K units in 28 states. Complaints: mold, pests, leaks, fire safety violations. It is the First multi-state organizing against a single landlord. Read the full analysis: iriscx.com/tenant-bill-of…

1,000 tenants unionized over maintenance failures. When issues like mold, pests, and broken appliances persist long enough, residents organize. IrisCX CEO Guillermo Salazar writes about what this means for property managers: iriscx.com/tenant-bill-of…

The maintenance talent crunch is brutal: shrinking trades, private equity inflating wages, and data centres paying top dollar. You’re not up against competitors anymore—you’re up against entire industries. Win by maximizing your existing techs and using tech to fill the gaps.

Property managers are drowning in apps, one for maintenance, another for comms, one for work orders. The result? Residents won't download. Staff waste time. Thousands on unused subscriptions. 2026's shift: zero downloads. Just SMS links. Read why: iriscx.com/property-manag…

First-time-fix rate matters more than average completion time. Residents don't want fast service. They want their problem solved. There's a difference. What's your first-time-fix rate?

90 days to hire a tech. 40% annual turnover. You're hiring 80 people/year to keep a team of 100. That's not growth—that's replacement. You can't out-hire PE firms and data centers. Full breakdown: iriscx.com/hiring-mainten…

If hiring is your maintenance strategy, you don't have a strategy. 40% turnover means 4 monthly departures per 100 techs. 90 days to replace = 10% permanent deficit. The hiring-first playbook is broken: iriscx.com/hiring-mainten…

Housing affordability is back in the headlines, but the math matters. Institutional investors own just 2–3% of U.S. rentals. Banning them won’t fix supply. The real issues: down payments, wage gaps, and long-term rental demand. Uncertainty raises costs.

The U.S. is spending $40 billion on data center construction, private equity firms are consolidating trades companies. The Department of Defense plans to hire 400,000 tradespeople You're not competing with property managers anymore: iriscx.com/hiring-mainten…

Hopeium (noun): Leadership wishcasting dressed up as a plan. You need people. Your backlog is growing. Residents are complaining. Hoping you can out-recruit this market isn't a strategy. It's hopeium. Learn more on our latest blog post: iriscx.com/hiring-mainten…

You're paying $185/hour for your HVAC tech to drive. How? Blending trip charges into "diagnostic fees." HVAC, plumbing, electrical—it's happening everywhere. Stop the invoice creep: iriscx.com/hvac-diagnosti…

Bold prediction for 2026: The best property management software won't be in the app store. The real innovation? Elimination, no downloads, logins, or friction. Just SMS links and browsers. See why: iriscx.com/property-manag… Why require apps at all?

Every month, $40 billion flows into data centre construction in the United States. Your most reliable electrician is taking a federal job with full benefits and veteran preference And you're left scrambling to fill positions open 90+ days: iriscx.com/hiring-mainten…

Trip charges and diagnostic fees cost the same $65. But one pays for drive time. The other pays for expertise. Remote diagnostic triage eliminates the first entirely. How to stop overpaying: iriscx.com/hvac-diagnosti…

The industry spent a decade downloading apps for everything. 2026 is the year we delete them. App fatigue is an operational crisis. The solution? SMS. Zero downloads. Instant adoption. See why: iriscx.com/property-manag…

Averages don’t retain residents—consistency does. Variance in maintenance response times frustrates residents, drives churn, and hits your bottom line. Raise the floor, reduce friction, and turn predictable service into stronger renewals and higher NOI.

Most multifamily operators are leaving money on the table with maintenance. New post: How Maintenance Revenue Changes Everything: From Cost Center to Profit Driver 🔗 iriscx.com/maintenance-re… What's your take? Is maintenance a cost center or a revenue opportunity in your org?