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Most people trying to win others to their way of thinking do too much talking themselves. Let the other people talk themselves out. They know more about their business and problems than you do. So ask them questions. Let them tell you a few things.

A man without a smiling face must not open a shop.

I consider my ability to arouse enthusiasm among my people, said Schwab, the greatest asset I possess, and the way to develop the best that is in a person is by appreciation and encouragement.

The unvarnished truth is that almost all the people you meet feel themselves superior to you in some way, and a sure way to their hearts is to let them realize in some subtle way that you recognize their importance, and recognize it sincerely. #howtowinfriendsandinfluencepeople

That’s why encouragement is a much more effective teaching device than punishment.

People who can put themselves in the place of other people, who can understand the workings of their minds, need never worry about what the future has in store for them.

Actions speak louder than words, and a smile says, ‘I like you. You make me happy. I am glad to see you.’ That is why dogs make such a hit. They are so glad to see us that they almost jump out of their skins. So, naturally, we are glad to see them. #dalecarnegie

Principle 30: Make the other person happy about doing what you suggest.

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Action springs out of what we fundamentally desire.

Actions speak louder than words, and a smile says: ‘I like you. You make me happy. I am glad to see you'.

All men have fears, but the brave put down their fears and go forward, sometimes to death, but always to victory

Any fool can criticize, complain, and condemn—and most fools do. But it takes character and self-control to be understanding and forgiving.

As Lord Chesterfield said to his son: Be wiser than other people if you can; but do not tell them so.

If you want enemies, excel your friends; but if you want friends, let your friends excel you.

Names are the sweetest and most important sound in any language.

It isn’t what you have or who you are or where you are or what you are doing that makes you happy or unhappy. It is what you think about it.

It is the individual who is not interested in his fellow men who has the greatest difficulties in life and provides the greatest injury to others. It is from among such individuals that all human failures spring.

If you tell me how you get your feeling of importance, I’ll tell you what you are.

If you argue and rankle and contradict, you may achieve a victory sometimes; but it will be an empty victory because you will never get your opponent’s good will.