Introducing our next speaker at The Beyond Boundaries Global Festival: Neil Linford-Relph Join us in Barcelona from 25th-26th of April when CDI holds the ultimate gathering for generative and conversational AI professionals. Grab your tickets now: hubs.la/Q02mlQzB0

We can integrate strategies into our chatbots to boost people's motivation to explore our products or services. One of the most famous and impactful techniques is called Anchoring. linkedin.com/posts/follow-h…

Are you trying to get your conversational AI system to work or are you trying to have genuine conversations with your customers? #cai #chatbots

Dear budget airliners, instead of increasing the price of a ticket during my buying journey by adding fees and items... why not show me the maximum price I can pay and challenge me to lower it by removing extras like leg room and luggage? #fly #Airport

Really enjoyed this session on developing culture in conversational AI teams. Ever wondered what your contact center advisors think of your chatbot? Or how those advisors' managers think about it? Interesting research is being on these things... #chatbot #ai #aiagent

Is AI the answer to every customer issue? Neil Linford-Relph explores what added value AI can bring to your business, but also what risks we are facing now that AI has become a hyped solution for any issue. Follow the link to grab your tickets! hubs.la/Q02qJ6X_0

Getting ready for a few days Barcelona where we'll be hosting the Conversation Design Institute community and to celebrate all the wonderful people working to make conversational AI systems more inclusive and successful. #barcelona #cdi #chatbots #ai

Son, you might not be able to imagine it, but there was a time – not even that long ago – when people would sit down and actually write their own tweets. Seems silly now, doesn't it. #x #twitter #wisdom

Yesterday I felt clever so I wanted to change the world. Today I'm wise so I'm changing myself. Just dropping some Rumi wisdom for those that need it. Happy Wednesday! #travelday

Not only is the universe stranger than we think, it's stranger than we can think. #wisdom

It's a beautiful day in Berlin and we're all having a great time at the Chatbot and Voice Summit. Jon Howard on stage now, talking about the BBC Educational platform and how they're using AI to make the magic happen. #ai #chatbot

I had a great time in Berlin last week. I got to host the event and moderate a fun panel with IBM KPN and Telefónica where we talked about generative AI strategies at the enterprise. #ai #chatbots

So you used AI because it looked cool for your brand... But then your AI said a bunch of dumb stuff and killed your brand? Ok. Got it. #ai #cx #chatbot

Amazon has definitely changed over the years. I ordered a book and it's taking more than a week to arrive. In that week I ordered pans, monitors, and towels... which all showed up within two days! #amazon #change

The real question is how much AI will be used to make the US government more efficient when Elon Musk takes over. A few good APIs, the right guardrails, and let's GO! #pltr #DOGE

Having chatgpt turn some of my recent pictures into paintings. I'm really loving this one where it truly captures the spirit of it walk by the water, throwing rocks and sticks

Incredible how quick Grok has become my preferred way of getting the news. I wake up, ask it the latest headlines, and I know what I need to know.

Introducing the conversational action model... it basicaly explains why your AI Agent isn't working the way you want it to in your customer support use cases. You're not thinking about: Invite, Desire, Ease hansvandam.substack.com/p/why-your-ai-… #AIAgent #CX #support #AI #behavior

EU-Inc is close to the finishing line (of the first stage) 🇪🇺 All the politicians in Brussel want "something like it". It's the #1 item on the commission's strategy. Now the hard part is to make sure the politicians have the ambition to get the details right. You can have the