Help Scout (@helpscout) 's Twitter Profile
Help Scout

@helpscout

📧 More powerful than regular email, but just as simple.
See how it works 👉 bit.ly/watch_demo or try for free 👉 bit.ly/free_hs

ID: 165218965

linkhttps://www.helpscout.com calendar_today10-07-2010 23:43:34

19,19K Tweet

11,11K Takipçi

1,1K Takip Edilen

Help Scout (@helpscout) 's Twitter Profile Photo

Good knowledge base articles aren’t just about what you say it’s how you say it. ✅ Clear structure ✅ Scannable formatting ✅ Helpful tone A well-formatted article = faster answers, happier customers. Read more: bit.ly/46dCtV6 #customersupport #knowledgebase #cx

Help Scout (@helpscout) 's Twitter Profile Photo

💳 Big news: The Stripe + Help Scout integration is live! Now you can manage payments without ever leaving the conversation. Less tab-switching. More customer delight. 👉 helpscout.com/help-desk-inte… #customersupport #cx #stripe

Help Scout (@helpscout) 's Twitter Profile Photo

Don’t hand your writing over to AI—coach it. One content strategist at Help Scout built a GPT to review, not write, and it actually made their team faster. 🧠 bit.ly/47cIFNs #ai #aitools #aiprompts

Help Scout (@helpscout) 's Twitter Profile Photo

me: I just need AI to help me write AI: here’s a 1,400-word thinkpiece in a tone you’ve never used me: ok nevermind #ai #writing #content

Help Scout (@helpscout) 's Twitter Profile Photo

Your customer doesn’t care about your internal org chart. They just want help. Cross-functional chaos is not their problem. (But it is a support rep’s Tuesday.) #teams #corporate #customersupport

Help Scout (@helpscout) 's Twitter Profile Photo

“Just checking in on this!” = polite support-speak for “Please I am begging you to respond I don’t want to escalate this again” #stress #customersupport

“Just checking in on this!”
= polite support-speak for “Please I am begging you to respond I don’t want to escalate this again” 

#stress #customersupport
Help Scout (@helpscout) 's Twitter Profile Photo

An underrated support skill: Being kind and firm when the request is technically a “no.” That’s elite-level communication. #support #customersupport #customerexperience

Help Scout (@helpscout) 's Twitter Profile Photo

An email newsletter for support pros that’s actually… good? ✅ Fresh takes ✅ Practical tips ✅ No fluff Meet The Supportive Weekly bit.ly/3IY2ezc #newsletter #customersupport

Help Scout (@helpscout) 's Twitter Profile Photo

Meetings that could have been emails but the email could have been a slack message. Happy Monday 💙 #corporate #slack #meetings

Help Scout (@helpscout) 's Twitter Profile Photo

3 ways to calm the chaos in your support inbox: 👉 Assign conversations instead of forwarding them 👉 Use saved replies (but make them sound human) 👉 Archive like your sanity depends on it (because it does) #cusromersupport

Help Scout (@helpscout) 's Twitter Profile Photo

Great advice and really pretty examples, this is here for your eyeballs. 👀 bit.ly/3JOm3ct #contact #support #resource