Help Scout (@helpscout) 's Twitter Profile
Help Scout

@helpscout

šŸ“§ More powerful than regular email, but just as simple.
See how it works šŸ‘‰ bit.ly/watch_demo or try for free šŸ‘‰ bit.ly/free_hs

ID: 165218965

linkhttps://www.helpscout.com calendar_today10-07-2010 23:43:34

19,19K Tweet

11,11K Followers

1,1K Following

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Good knowledge base articles aren’t just about what you say it’s how you say it. āœ… Clear structure āœ… Scannable formatting āœ… Helpful tone A well-formatted article = faster answers, happier customers. Read more: bit.ly/46dCtV6 #customersupport #knowledgebase #cx

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šŸ’³ Big news: The Stripe + Help Scout integration is live! Now you can manage payments without ever leaving the conversation. Less tab-switching. More customer delight. šŸ‘‰ helpscout.com/help-desk-inte… #customersupport #cx #stripe

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Don’t hand your writing over to AI—coach it. One content strategist at Help Scout built a GPT to review, not write, and it actually made their team faster. 🧠 bit.ly/47cIFNs #ai #aitools #aiprompts

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me: I just need AI to help me write AI: here’s a 1,400-word thinkpiece in a tone you’ve never used me: ok nevermind #ai #writing #content

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Your customer doesn’t care about your internal org chart. They just want help. Cross-functional chaos is not their problem. (But it is a support rep’s Tuesday.) #teams #corporate #customersupport

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ā€œJust checking in on this!ā€ = polite support-speak for ā€œPlease I am begging you to respond I don’t want to escalate this againā€ #stress #customersupport

ā€œJust checking in on this!ā€
= polite support-speak for ā€œPlease I am begging you to respond I don’t want to escalate this againā€ 

#stress #customersupport
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An underrated support skill: Being kind and firm when the request is technically a ā€œno.ā€ That’s elite-level communication. #support #customersupport #customerexperience

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An email newsletter for support pros that’s actually… good? āœ… Fresh takes āœ… Practical tips āœ… No fluff Meet The Supportive Weekly bit.ly/3IY2ezc #newsletter #customersupport

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Meetings that could have been emails but the email could have been a slack message. Happy Monday šŸ’™ #corporate #slack #meetings

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Me: I’ll just check my inbox real quick My inbox: You are legally married to 187 unresolved tickets #customersupport

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3 ways to calm the chaos in your support inbox: šŸ‘‰ Assign conversations instead of forwarding them šŸ‘‰ Use saved replies (but make them sound human) šŸ‘‰ Archive like your sanity depends on it (because it does) #cusromersupport

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Great advice and really pretty examples, this is here for your eyeballs. šŸ‘€ bit.ly/3JOm3ct #contact #support #resource