Crisis90 helps teams learn how to handle challenging customer care or crisis communications scenarios in a practical workshop, online or in person.

Ditch PowerPoint and breathe new life into desktop exercises.

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We share the 10 best crisis response strategies of the past 12 months. These included using websites and paid advertising, using employee advocates, using the CAP method and many more.

To read our analysis of these, visit: socialsimulator.com/unveiling-the-… 

#CrisisResponse

We help clients in all sectors to use social media for customer service and, in preparation for difficult times, defend their reputation and ensure they are a source of authority.

To read about it, visit: helpfuldigital.com/about/

#DigitalEngagement #DigitalSkills

We worked with the Hampshire and Isle of Wight Local Resilience Forum and delivered live media and social media coverage throughout the day, in real time.

To read more about what we did, visit: socialsimulator.com/case_study/how…

#SocialSimulator #CrisisSimulation

“Always kind and willing to go the extra mile, they gained the trust of many and provided helpful insights to leverage social media, inspiring others to find their own voice and create compelling and authentic content.”

- Communications Leader, Fortune 100 energy company

Our Social Media Response Chart is a guide to responding to any posts directed to/about your organisation. It will help to share responsibility across your team, ensure consistency, and helps prevent minor complaints escalating.

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Mapping your online communities is essential to understand what kind of audience you have and how you can engage with them online.

Click here to read about how we can help: helpfuldigital.com/guides-templat…

“Thank you for a great job yesterday - everything went well and the feedback we are receiving from the tenants is very positive about the platform and the reality you created.”

Canary Wharf Group

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We help global organizations build their teams’ digital expertise and confidence.

From creating digital communications strategies to crisis preparation.

Find out more: helpfuldigital.com/services/

#DigitalStrategy #CorporateCommunications #DigitalPreparedness

Crisis90 delivers fast-paced, interactive workshops, at scale.

Phased scenarios allow teams to pause, discuss and compare ideas.

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#Crisis90 #CrisisSimulations #CrisisManagement

Are you crisis ready?

Our quiz will help you to know how prepared your organization is for any crisis you may experience.

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#CrisisTraining #CrisisReady #CrisisManagement

In 2024, social media trends include:

▪️ Trusted voices will become the focus of communities
▪️ Al has practical use cases in some industries, but expect more law & regulation
▪️ Brands will work with smaller influencers who align with their values

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Navigating #TikTok in a crisis? Our Social Simulator includes vertical video and TikTok-style training to get you prepped for any social media storm.

Be aware, prepared, and confident. Download your free guide to TikTok crisis response plans here: tinyurl.com/5n6hdepn

Crisis90 turns traditional desktop crisis exercises into fast-paced, interactive workshops that you can deliver at scale.

Phased scenarios allow teams to pause, discuss and compare ideas.

Find out more socialsimulator.com/services/fastp…

#Crisis90 #CrisisSimulations #CrisisManagement

We coach teams to grow their understanding of their audiences online, and the skills to manage discussion and handle customer care effectively.

To transform your digital communication, contact us:

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#DigitalEngagement #CommunityManagement #CustomerCare

We deliver practical digital communication skills to build engagement and trust.

Collaborating across multiple sectors, projects include live rehearsals for events and partnerships with counter-terrorism teams and financial institutions.

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We deliver practical digital communication skills to build engagement and trust, collaborating with varied sectors, projects include live rehearsals for significant events and partnerships with counter-terrorism teams and financial institutions.

helpfuldigital.com/about

Analyzing & reporting on digital communications is key to focusing efforts & keeping teams informed. Know your platform's purpose & set relevant KPIs.

Need a template for effective reporting? Check out our guide on digital communication impact.

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When the NSPCC sought crisis management training, we provided simulations using our Social Simulator, testing team responses to realistic scenarios. Post-training, NSPCC enhanced team alignment & clarified social media engagement roles.

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#CrisisManagement

Ensure content is accessible for all, including those with disabilities or language barriers. It's not just inclusive, it's a legal obligation.

Check out our accessible guide for tips: tinyurl.com/59je226n

#AccessibilityMatters