Every organisation, huge, merely large, or tiny, can benefit from organisational change today. #4IR #Innovation Robert Wickham sforce.co/2LWe7ak

Improved customer experience using AI ? No-brainer. What about IoT? Yes, it's pivotal for the future. Take advantage of smart products and services. #AI #IoT #CX sforce.co/2npjPD9

#CRM Salesforce APAC sforce.co/2w4SAkX

CRM is wayyyyyy more than simply recording data on your customers. It's about putting customers - as opposed to products or services - at the centre of everything you do. #1CRM Salesforce APAC sforce.co/2BlQgMx

What's really important for all businesses to understand: Customers Expect MORE in their interactions with you! #connectedcustomer #service RonKaufman Salesforce APAC sforce.co/2LmrT11

SMBs: Make the move away from spreadsheets and your POS system to affordable, comprehensive customer-centric business processes. #1CRM Salesforce APAC sforce.co/2oesuIW

I had the privilege of meeting Peter Schwartz, our Chief Futurist, when he visited Singapore a few months ago. He is incredibly compelling and encourages lateral thinking. #AI #CX Peter Schwartz sforce.co/2wjsP1h

#1CRM Salesforce APAC sforce.co/2NdgHZp

Yes, I know this is a sales-focused post, but it's true - Salesforce is the #1CRM Salesforce APAC sforce.co/2NNjokB

This is not so much about software as about customer success. Think long and hard about your customer success strategy, and look at these steps. #1CRM Salesforce APAC sforce.co/2xk52Oo

Small businesses NEED a way to manage customers MOST efficiently. Spreadsheets ain't it, and are nowhere near as low-cost as they appear. Get the #1 CRM system. #SMB #CRM sforce.co/2PqeLuC

This is an interesting view on the most disruptive technology driving the 4IR... #investments Robert Wickham Salesforce APAC sforce.co/2yq67WB

#BestWorkplaces #SalesforceOhana @GPTW_SG Salesforce APAC sforce.co/2yYHGzs

Superhero! #AI #Ethics Robert Wickham sforce.co/2zfojCG

#CX #customerservice #selfservice sforce.co/2ACOSSR

This is an incredible blog post from one of my senior colleagues. We encounter technical debt all the time, and it will always cause problems that need to be recognised and managed. Technical debt is just a reality of developing business systems, but... sforce.co/2B5rYDM

Employee engagement in our industry is vital. Losing an employee is like losing a limb. You can't just replace them. The cost is enormous, but hidden. The cost of retention is comparatively minimal. sforce.co/2ChODgG

I'm supporting Habitat for Humanity Singapore habitat.give.asia/charity/habita…, and I thought you might be interested in checking it out. Please consider donating or sharing this meaningful charity. Thanks!

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