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Good evening and welcome to the #custserv chat | proudly championing customer service and experience since 2009!

Q1 | #custserv What are some ways you say “Thanks” to your customers?

#custserv chat roll call! Who's joining us tonight? Ron #SuperBowl Wk and #PFHOF advocate Mark Carruthers Drea Al Hopper

Q2 | #custserv Have you ever received a surprise “Thank You” from a customer? What was it?

A2 | #custserv I know I've told this story before... but a client I helped offered to have custom business shoes made for me in his home country. I had to decline this special gift with thanks due to company policy.

Q3 | #custserv Do you have a regular “lagniappe” (a little something extra) that you give customers?

Seconded! 🙋‍♂️ #custserv

A3 | #custserv We don't have anything specific for every client, but I have in previous companies, especially during the holidays.

Q4 | #custserv Do you have a process for accepting thanks or praise from customers? How does it work?

A5 | #custserv In real estate, things tend to slow down around the Holidays, so I'm looking forward to using the time to upgrade my skills with some courses.

Q6 | #custserv Do you give seasonal gifts to your customers or receive them?

Q7 | #custserv How do you say “thanks” to your staff? How often? #custserv

Q8 | #custserv How do you exceed expectations and make customers thankful every time?

A7 | #custserv I really enjoyed treating my team to a group night out with dinner, drinks, and a hotel stay for out-of-town employees at a boutique local manor.

Q10 | #custserv Besides customers, who else is your business thankful to?

A9 | #custserv You can make the gift special/personal simply by genuinely "knowing" your client and writing from the heart, human to human.

A10 | #custserv We are so thankful for our colleagues, partners (other agents who bring buyers to our properties), vendors who clean, renovate, and remediate our listings, and our team.

Happy Thanksgiving to everyone celebrating this week. We'll see you back here at #custserv on December 9!

Absolutely! #custserv

I’m really looking forward to this #custserv conversation on December 9th!