With #COVID19 lockdowns putting stress on both consumers & lenders, the stage is set for #consumerprotection challenges around the provision of credit. ow.ly/m3S350AW2hU

90% of workers in developing countries rely on the informal economy & #COVID19 highlights the vulnerability of #informalworkers. Providing relief and work on long term solutions are critical. Learn more in CGAP’s latest Briefing. cgap.org/research/publi…

I am listening to the launch of the Digital Finance Task Force of the UNSG lnkd.in/dmKZ9jN. Good to hear concepts like 'citizen-centric financial systems' and Co-Chair Maria Ramos asking that 'financial service providers must do more to align with people's needs.'

How can we make sure consumers are heard and listened to? Colleagues Eric Duflos and Mary Griffin share initial thoughts and advocate for more attention to the collective voice of consumers.

I’m looking forward to a video chat organized by CGAP and #Agrifin and moderated by Greta Bull on the role of data consumers for #AgFinance. What questions do you want us to cover? Comment below and see more about these discussions here >> bit.ly/3iQ8hng

Support the thinking and call to action.

#FinEquity2020 just kicked off in its first virtual guise. Info at findevgateway.org/finequity/Agen…. 92 participants from across the world looking forward to exciting sessions. Join the FinEquity team Antonique Koning Yasmin Bin-Humam Diana Dezso @katiehighet Nisha Singh and many more.

At #emw2020 Ela Bhatt's (SEWA) observation spoke to me. The sector must focus on “helping low-income households to enhance their incomes, investing in skills, productive assets and working capital” to ensure that all “financial tools serve clients, not the other way around”.

A good friend indeed. After seeing each other for the first time in many years in 2018, his first questions were about family and a most animated discussion about farming followed. The work and politics topics came later! We will miss him.

The pandemic has created an urgent need to accelerate the digital delivery of G2P payments to minimize the spread of the virus and to disburse funds rapidly. Join us for an event that shares the learning in Togo, Kenya, and Zambia, moderated by Gregory Chen.

Listening to #ThinkBigPSG episode - Gerrie Fourie, CEO Capitec on the future of banking. Insist on client-centric approach. Mantra is affordability, accessibility, simplicity & service. Should bring good customer outcomes, maybe they can share stories?

Pitfalls in MFI Digitization: Not Listening to the Customer cgap.org/blog/pitfalls-… - a customer-centric approach is essential in whatever we do. This is especially true in a digital world, where assumptions about what customers want, are more often wrong. Listen to customers.

Great report by Scale2Save . Customers are at the center of successful digitalization initiatives. A finding that resonates. Always start with your customer, learn from them. How? More at customersguide.cgap.org

Rural women are highly engaged in rural economies, as laborers, producers, and key consumers. Meeting the needs of rural women is an untapped opportunity for funders and financial service providers. Herewith are insights and guidance for funders and FSPs. cgap.org/research/slide…

Thanks for this, Mia Malan . #omicron bhekisisa.org/article/2021-1…

An important day to remind us what we should keep on top of mind for the whole year. Women's Financial Inclusion will not improve if we follow a neutral approach, no matter how many times we support the focus. We need to be specific and focused, else we will not break the bias.

Digital financial services (DFS) have grown tremendously over the last few years. DFS risks and fallout grew faster. Join us at CGAP to discuss this phenomenon and what to do about it. I look forward to listening to the panel members Sophie Sirtaine,…lnkd.in/dRnVbpi6

The work that is the basis of this publication is a natural outflow of the customer-centric work and guide of CGAP. How do we focus ourselves (FSPs, Regulators, Sector Support organisations) on poor and vulnerable customers? How do we focus ourselves on…lnkd.in/e6sygZSt

A sober and insightful view on what we need to make microfinance more responsible and how we should work together to further positive impact and measurement. Thanks to Emilio Hernandez-Hernandez and Xavier Faz for a balanced approach. lnkd.in/ea3ZA9-g

In our quest to expand inclusion through financial services for the poor we have to consider the real economy, and the under-utilized and -developed power of digital economies. Most of what we see on digital economy is high level policy statements. We n…lnkd.in/ev5VQGsF