As a result of the COVID-19 pandemic, many CX teams accelerated their digital transformation efforts. See what initiatives they put in place. bit.ly/3IL8TI2

Should you invest in a Chief Experience Officer? Find out why integrating #CX and #EX requires a leader in this Harvard Business Review article. bit.ly/3M7UeIx

Too often the measurement of customer engagement is limited to– someone is either engaged or they're not. This Harvard Business Review article explains how to calculate return on investment to boost your #CX program. bit.ly/3l6LUge

Happy #PrideMonth! This month we celebrate the bold and diverse LGBTQIA+ community and honor their history, culture, and contributions. #BeBold

The future success of retailers will depend on creating a cohesive #CustomerExperience, both online and in stores. This Harvard Business Review article explains how. bit.ly/3w9ZrKq

Among the company functions that are hardest hit by the COVID-19 pandemic is #CustomerService. This Harvard Business Review article explains how #CX leaders can help service reps reduce customer stress, optimize remote coaching, and use collaboration tools. bit.ly/3FHIVEq

Are your employees an untapped source for customer feedback? Register for a live webinar on June 17 featuring woom bikes to learn how woom leverages MomentiveAI to gather employee and customer feedback to improve the customer journey. Save your spot: bit.ly/3NPsglo

The new era of CX is here. Do you know what you should be prioritizing to drive results? Find out by reading key insights to customer experience success in 2022 by CX expert Dan Gingiss. bit.ly/3LRl4ow

Service teams should be equipped with the right tools to effectively de-escalate issues as they arise. Read our new guide, The Ultimate Guide to Customer Service, to learn how successfully employ conflict resolution tactics. bit.ly/3DfTvS1

What does the future of shopping and retail look like post-COVID? Download this article by Harvard Business Review to catch a glimpse. #CX bit.ly/3wcOxn7

Are you searching for your CX dream job? Look out for these red flags when reviewing a job opportunity, regardless of your experience level. bit.ly/3rCfw96

Leveraging the right data helps customer experience professionals deliver the personalized experiences customers crave. Read tips to add more personalization from CX expert Jeannie Walters.👇 bit.ly/36lX3Wj

Decreasing customer effort and boosting loyalty is top of mind for many Customer Service teams this year. Download our new guide, The ultimate guide to customer service, to learn how you can reach your 2022 goals. bit.ly/3DfTvS1

How are the industry’s most innovative leaders overcoming the most common CX challenges? We sat down with leaders from @Attentive and SurePayroll to learn how they overcame #customerexperience barriers at their organizations. Learn more here: bit.ly/3c9WTEH

Support women now. #WomensEqualityDay

Women everywhere need your support. Learn how you can be a leader in helping shape what’s next! Read more 👇

We’re heading to Dreamforce! Stop by our MomentiveAI booth to shoot some hoops and learn how your business can integrate feedback into @Salesforce to create winning experiences for your customers. #DF22

Attending @Salesforce #DF22? Attend our sessions and be the hero that brings insights and action back to your company. Here is a thread with the can’t-miss sessions with our leaders! 🧵👇

Our CEO zander lurie and CMO of the Golden State Warriors Jen Millet chatting about how they create incredible experiences with insights from their customers and employees! Salesforce #DF22 Not at the event? Don’t worry, you can learn about it here: bit.ly/3f3Ucps

CMO of the Golden State Warriors Jen Millet chatting about how they use Momentive to improve both employee and customer experiences. Don’t have courtside seats to this event? We’ve got you covered. Learn about our work with the GSW here: bit.ly/3f3Ucps