.Ivan Kotzev has published a new NelsonHall report analyzing the worldwide market for CX Services Transformation: sowo.kr/vKhwbJVC #CXServices #CXServicesTransformation #CX

A new NelsonHall market assessment report by Mike Smart – 'GenAI-Enabled Operational Transformation' – is now available to subscribers: sowo.kr/NqlW2a3v #GenAI #OperationalTransformation #AI #RPA

A new NelsonHall Vendor Evaluation & Assessment Tool (#NEAT) by Gaurav Parab analyzes the performance of vendors offering #qualityengineering services (formerly referred to as #SoftwareTesting services): sowo.kr/BHMHVycD #QE #GenAI #AI

.Andrew Efstathiou has published a new NelsonHall blog post: 'Three Key Predictions for Banking in 2026.' – sowo.kr/0waHYNg1 #Banking #GenAI #AgenticAI #AI

Congrats to @Firstsource for being named a Leader in the NelsonHall NEAT 2025 evaluation for #GenAI & #ProcessAutomation in #Banking. Andrew Efstathiou comments on this achievement below: sowo.kr/B7mFDdG8

.Ivan Kotzev has published a new NelsonHall blog post, with accompanying video overview: '#CXServices in 2026: #AI-Driven Transformation, #Governance, #Workforce & Operating Models' – sowo.kr/ronFh2V1 #AgenticAI

.Vaibhav Wardhan has published a new NelsonHall blog post: 'Key Trends Redefining Supply Chain Operations in 2026' – sowo.kr/VTM6wnfj #SupplyChain #Operations #AgenticAI #AI #ML #ESG

Congratulations to Amdocs for being recognized as a Leader in #NelsonHall's #NEAT for Quality Engineering Services. Gaurav Parab comments on this achievement below: amdocs.com/insights/analy… #ITservices #QE #QualityEngineering #GenAI #AI #Analytics #Automation

.Gaurav Parab has published a new NelsonHall blog post: 'Tata Consultancy Services Returns to M&A with Back-to-Back Salesforce Acquisitions' – sowo.kr/TSYTM0or #ITservices #GenAI #AI #QE #Automation #Cloud Tata Consultancy Services

Congratulations to Cognizant for being recognized as a Leader in the 2025 #NelsonHall #NEAT Vendor Evaluation for #QualityEngineering across all four segments. Gaurav Parab comments on this achievement below: cognizant.com/us/en/services… #QE #AI #GenAI

Congratulations to Tata Consultancy Services for being positioned as a Leader in the latest NelsonHall #NEAT for Mortgage and Loan Services. Andrew Efstathiou comments on this achievement below: sowo.kr/brGCAX6B #Mortgages #Loans #Finserv #AI #AgenticAI #GenAI

Congratulations to Cognizant for being recognized as a Leader in the 2025 NelsonHall #NEAT Vendor Evaluation for #QualityEngineering across all four segments. Gaurav Parab comments on this achievement below: sowo.kr/V0Nq6wI6 #QE #AI #GenAI

Congratulations to Quantiphi for being named a Leader in NelsonHall's 2025 #NEAT Evaluation for #GenAI and #ProcessAutomation in #Banking. Andrew Efstathiou comments on this achievement below: sowo.kr/3CWx7jw9 #GenAI #AI #Automation

We've just published the February edition of our #ITServices Insights Newsletter. It provides a round-up of recent research and thought leadership from our IT Services practice, coverage of recent market happenings and more: sowo.kr/KMxP5qc2

Congratulations to @Unisys for being named a Leader in NelsonHall's Advanced #DigitalWorkplace Services Assessment for the sixth consecutive year. @JohnL_NH comments on this achievement below: sowo.kr/SKBDbxCU #ITservices #GenAI #Automation

The February edition of our Banking, Insurance & Healthcare Insights Newsletter is now available via the link below... sowo.kr/UEWMrP3o #Banking #Insurance #Healthcare #GenAI #AI #ProcessAutomation #BPS

On a recent Safeguard Global webinar – '2026 #Workforce Predictions: How Global #Hiring Will Evolve in the Next Year' – NelsonHall's Jeanine Crane-Thompson reflected on how #GenAI has moved from emerging idea to real use cases: sowo.kr/xcgtPNKK #HR

.Gaurav Parab has published a new NelsonHall blog post: 'Hitachi’s #AI Strategy for a #Digital-Industrial Future' – sowo.kr/alsIk3VS #ITservices #GenAI #AgenticAI

.Andrew Efstathiou has published a new NelsonHall blog post: 'Banks Entering Merger Phase Driven by Technology Transformation' – sowo.kr/XdTuDxCR #Banking #BFSI #AI #ITS #BPS

Join TELUS Digital / Fuel iX's virtual, interactive summit this coming Thursday (19 February) featuring NelsonHall's Ivan Kotzev. Register via the link below: sowo.kr/pTPy06P1 #CXservices #CX #contactcenter #AI