If management teams don’t know what behaviors they’re trying to foster, then how can they expect teams to mind read and know what’s expected? - GamingWorks #collaboration buff.ly/3z0zdZn

Changing behaviors requires ownership, practice, effort, recognition, feedback, and often coaching - a process doesn't do this, says GamingWorks #ITSM #leadership buff.ly/48ZPgJ9

There are a lot of links to various documents with tips... hopefully to help avoid mistakes and solve issies.

How can we do MORE value creation and LESS value leakage stuff’ asks GamingWorks. #ITSM buff.ly/42qHuWq

The shocking results are in! The 2024 global 'Shiny New Thing that Really Helps' #SNTTRH survey. Here are the results for the first KEY area: 'Strategic Fit'. Read them and weep!

Here are the results from the 'Shiny New Thing that Really Helps' 2024 global survey for the area: Leadership. How would you rate YOUR organizations Leadership capabilities?

“Remember: the CIO’s goal shouldn’t be to make these decisions for their organizations, but rather with them.” In the latest Heller Report, Larry Bonfante, founder of CIO Bench Coach, outlines how #CIOs can help prioritize business demands. hubs.ly/Q02tGkSK0

If the whole #ITSM thing is based on the idea of delivering services, perhaps we need to focus a little more on what a service is and how we’d know it’s value. #ITOps

Don't miss tomorrow's Flow Short with Joshua Barnes, Steve Pereira, and Helen Beal 🐝 - they'll be chatting about why VSM is the next generation of DevOps hubs.li/Q02tChrr0

I love #ProblemManagement and I still see value in it, but the occurrence of a single #RootCause is so rare in modern systems. #ITOps

Bad management is certainly fair game for criticism, but the conclusion that management itself is The Problem is deeply flawed. #Culture #Leadership

.GamingWorks asked #ChatGPT: “Write 1000 words in a humorous way explaining why organizations continually fail with the five key areas as described in ‘The Shiny New Thing that Really Helps’ and how this relates to the ABC of ICT.” #ITSM itsm.tools/chatgpt-itsm/

After the last-gasp 2-1 win against Slovakia, Gareth Southgate reveals England's new shirt badge

Please vote in the ITSM.tools annual #ITSM Topics poll. It only takes 60 seconds and helps us to help you through new #ITSM content. docs.google.com/forms/d/e/1FAI…

Hello all. Before you break up for the holidays, any additional responses (it takes 60 seconds) to this #ITSM poll would be greatly appreciated, please. Thanks :) docs.google.com/.../1FAIpQLSfT…

Wed 29/1 Be part of the conversation HOW CAN CHATBOTS AID CRITICAL THINKING? Explore how to effectively leverage chatbots to develop the critical thinking skills essential for addressing intricate global and societal challenges. #humanisingIT #aiethics conversational-leadership.net/event/cl-cafe-…

Governance (including #AI governance) & #GenAI were the top 2 options in our 2025 content poll. We appreciate that people are keen to get as much insight on AI in the #ITSM space as possible. We’re therefore running a new survey. Please help us help you. itsm.tools/new-ai-in-itsm…

My first ever documentary for RTV Gouwestad - my local TV station. It is for my Dutch speaking friends. The documentary contains film never seen before on television of the attack on Gouda station in the second World war. youtu.be/dXQMrnVqCiQ?fe…