1. Not answering the phone promptly.
2. Being rude or unhelpful to patients.
3. Making scheduling mistakes.
4. Not following up with patients.
5. Not communicating changes in the practice.
Training the front office team is the best investment in your business because they are your customer's first point of contact. They are responsible for creating the first impression of your company and setting the tone for the entire customer experience.
Dealing with last-minute patient cancellations and no-shows can be a major challenge for dental offices. These issues can disrupt the schedule, lead to lost revenue, and even impact patient care.
When the patient arrives on time, it's a win-win for everyone! The dentist can stay on schedule and the patient gets to spend less time in the waiting room.