Once we agree our Team values and vision, our thinking, behaviours and actions must align with them 100%. We live them. This is a black and white thing. There are no shades of grey. Anyone who thinks otherwise has no place in the Team.

Change is a process where you never arrive; it is not a destination.

When you lead a difficult conversation with someone who is underperforming, you must be able to step on their toes without taking the shine off their shoes.

Getting the basics right from the start takes less energy, time and economics than trying to put them right later.

To operate effectively as a Team, we must not only be clear on our own role and responsibilities but those of every other member of the Team. Only then can you support others in their roles and they support you in yours.

When we lead the learning process of others, ownership of their development and performance is not something we give them, it something they must take.

We can be taught knowledge in classes and on courses. We can only learn wisdom through life experience.

If we wait for change to happen, even by adapting, we’ll just be holding on to its coat tails. When we anticipate or create change we’ll be leading its curve. In the game of change there is no final whistle. Winning the game is about leading the curve

There must be an insatiable hunger driving the will to consistently achieve performance goals. That means rewards that satisfy what people need rather than what they want.

Today’s World Class Performance will be tomorrow’s average. To remain World Class we not only need to learn faster how to perform better but how to perform differently. We know what excellence. Now we must imagine what excellence can become.

Excellence, whether in the sport, business or professional arena is founded on highest quality of what we do and how we do it. Increasing the speed or quantity of doing so must never compromise that quality.

The Learning journey is one where you never arrive. It’s not just about knowing you will always find something new to learn but finding new understanding of what you already know

Because we have practiced every day of our lives to behave the way we do, we cannot change that quickly, even when we know we must. It takes time and persistent practice over months rather than days. But for sure we can change our behaviour.

Accepting and facing our fears is where courage begins. And the most important fears we must conquer to achieve our goals are:- Fear of making a mistake; Fear of losing; Fear of rejection; Fear of embarrassment.

The person in a team who feels they are irreplaceable is the person who becomes a priority in being replaced

In selecting players or staff, prioritise passion to be excellent before talent. Coaching can develop competence to compensate for lack of talent but not for lack of passion to be excellent.

The idea of professional standards is to think, behave act above them, not to them and never below them. They are not optional. They are essential.

Looking forward to working with the Superstars of Action Coach Portsmouth tomorrow.

To be serial winners we must create a Culture that supports excellence; Processes that produce excellence; and People committed to excellence. The wins will follow.

The character that matters not something you are, it’s something you have, whether in moments of failure or in moments of success.