Congrats to @Foundeverglobal for being named a “Leader” in the #NelsonHall #ConversationalCommerce #NEAT evaluation in the “Retention Capability” market segment. Ivan Kotzev comments on this achievement below: foundever.com/news/foundever… #CXservices #CX #AI

Well done Foundever®!

Today we announced an important milestone with the official validation of our near-term targets by the Science Based Targets Initiative (Science Based Targets initiative), a corporate climate action organization that enables companies and financial institutions worldwide to play their part in

We've received official validation of its near-term targets by the Science Based Targets initiative (Science Based Targets initiative), reinforcing our commitment to meaningful climate action. But how do these science-based goals support a more sustainable future across our global customer

Finding the right balance between efficiency and the human touch is crucial in enhancing customer interactions. #AI tools can automate routine inquiries, allowing human agents to focus on more complex issues, ultimately improving both operational efficiency and job satisfaction.

How did an industry-leading performance platform boost user satisfaction from 62% to 91%? 𝗧𝗵𝗲 𝗚𝗼𝗮𝗹: To increase employee productivity and efficiency by creating a one-stop-shop platform for all performance tasks. 𝗧𝗵𝗲 𝗢𝘂𝘁𝗰𝗼𝗺𝗲: • 93% reduction in time to

Entering the customer service field can be intimidating for new employees, especially when handling their first call. Generative #AI technologies offer innovative training simulations that enable new hires to practice in a risk-free environment. This approach allows agents to

#CX outsourcing has come a long way from the dated stereotypes. Today, forward-thinking brands use it to cut costs and level up — expanding into new markets, staying ahead of digital trends and keeping customers happy. Outsourcing customer experience, when done thoughtfully, is

We are proud to share that the Foundever near-term climate targets are validated and approved by the Science Based Targets initiative (Science Based Targets initiative). Joining #SBTi is a major achievement on our path to our net-zero commitment. In addition to having our greenhouse gas

How did a new luxury #EV brand use #CX to accelerate from zero to €14 million in managed sales in less than a year? 𝗧𝗵𝗲 𝗚𝗼𝗮𝗹: To develop and deliver an approach to end-to-end CX to support the launch of a new luxury EV brand in the Iberian market and devise an end-to-end

Though our global team is diverse, our shared #values bring us together and guide us in creating customer value for the world’s leading brands. These values guide us in creating exceptional customer experiences for you and your customers in 2025! Our DNA is built upon our

The immediate use cases for generative #AI in customer experience focus on enhancing employee capabilities across various dimensions, such as #productivity, creativity, automation, and autonomy. By handling tasks like number crunching and managing repetitive processes, AI enables

🏆 We've been named the winner of a 𝗦𝗶𝗹𝘃𝗲𝗿 𝗦𝘁𝗲𝘃𝗶𝗲® 𝗔𝘄𝗮𝗿𝗱 𝗶𝗻 𝘁𝗵𝗲 𝗘𝗺𝗽𝗹𝗼𝘆𝗲𝗿 𝗼𝗳 𝘁𝗵𝗲 𝗬𝗲𝗮𝗿 – 𝗕𝘂𝘀𝗶𝗻𝗲𝘀𝘀 & 𝗣𝗿𝗼𝗳𝗲𝘀𝘀𝗶𝗼𝗻𝗮𝗹 𝗦𝗲𝗿𝘃𝗶𝗰𝗲𝘀 𝗰𝗮𝘁𝗲𝗴𝗼𝗿𝘆 in the 10th annual Stevie Awards for Great Employers. The Stevie Awards for

In 2024, Foundever completed a Double Materiality Assessment to determine the key material topics. The assessment is key to the scope of the European Corporate Sustainability Reporting Directive (CSRD). The company’s ESG strategy is strengthened by this approach and the material

In a competitive landscape, speed is a critical factor in enhancing customer experience (#CX). Organizations that focus on reducing the time it takes for customers to resolve their issues are rewarded with higher Customer Satisfaction (#CSAT) and Net Promoter Scores (#NPS). An

♻️Our team in the Philippines recently launched a new sustainability initiative in collaboration with HMR Envirocycle, our partner in the Philippines for IT-related waste. E-Waste bins are now installed across our all our Philippine locations to encourage our associates to

In operations that have implemented a #hybrid structure, #data tells a clear story: 𝘳𝘦𝘮𝘰𝘵𝘦 𝘸𝘰𝘳𝘬 𝘤𝘢𝘯 𝘴𝘪𝘨𝘯𝘪𝘧𝘪𝘤𝘢𝘯𝘵𝘭𝘺 𝘪𝘮𝘱𝘳𝘰𝘷𝘦 𝘱𝘦𝘳𝘧𝘰𝘳𝘮𝘢𝘯𝘤𝘦 𝘮𝘦𝘵𝘳𝘪𝘤𝘴. For example, at Foundever, we’ve found absenteeism rates among remote employees are

Navigating #collections requires a nuanced approach. On one hand, there's the imperative to recover revenue swiftly, efficiently, and in compliance with regulations. On the other, maintaining #empathy and respect towards customers, particularly those experiencing financial

A sizable number of organizations are stuck, continuing to view #technicalsupport as a standalone, costly service, 𝘳𝘢𝘵𝘩𝘦𝘳 𝘵𝘩𝘢𝘯 𝘢 𝘤𝘳𝘪𝘵𝘪𝘤𝘢𝘭 𝘤𝘰𝘮𝘱𝘰𝘯𝘦𝘯𝘵 𝘰𝘧 𝘵𝘩𝘦𝘪𝘳 𝘰𝘷𝘦𝘳𝘢𝘭𝘭 𝘊𝘟 𝘴𝘵𝘳𝘢𝘵𝘦𝘨𝘺. But—when tech support is correctly treated as an

🌍 We recently published our 𝟮𝟬𝟮𝟰 𝗘𝗦𝗚 𝗿𝗲𝗽𝗼𝗿𝘁, highlighting our progress and impact in each of these key areas. • 𝗙𝗿𝗮𝗺𝗲𝘄𝗼𝗿𝗸𝘀: The EU Corporate Sustainability Reporting Directive (#CSRD) is already considered in our current reporting and will be fully