Our Online and Mobile Banking services are recovering. You should be able to use the services as normal. Thank you for your patience and we’re sorry for any inconvenience this may have caused.

We’re sorry our Online Banking and Mobile App is currently unavailable. Our team are working hard to get everything back up and running as soon as possible.

In the meantime, please don’t delete or re-install our App.

Our Cards services are now back up and running again. Thank you for your patience and we’re sorry for any inconvenience this may have caused. Please give us a call if you are still having any issues.

We're sorry that some customers are having problems with their Cards. Our Teams are working to get everything back up and running as soon as possible.

Our Chat services are now back up and running again. Thank you for your patience, and we’re sorry for any inconvenience this may have caused.

We're sorry that some of our customers are experiencing issues with our chat service. Our team are working hard to get everything back up and running as soon as possible.

‼️Scam Alert‼️ We'll never ask you to contact us or verify any personal details on WhatsApp! Scammers are targeting individuals offering them help with their banking services. This is not first direct.

Banking services are back up and running following an earlier service disruption. To those impacted, thanks very much for your patience and we’re really sorry for the inconvenience.

We're aware there are some ongoing issues with some of our banking services. Our IT teams are working hard to get things back up and running as soon as possible. In the mean time please do not delete your mobile banking App.

The clocks go back tomorrow, so we’ll be working an extra-long shift. Whether it’s 1am, 2am, or 1am again, we’ll be here to help.

Don’t worry if you can’t log on to our App or Online Banking overnight - it’s all part of our planned maintenance, which includes some of our phone services too. If you need to speak to us in an emergency, we’ll still be here and do whatever we can to help.

Heads up: Our App, Online Banking and some phone services will be unavailable for a few hours overnight this Saturday night. If you need to speak to us in an emergency, we’ll still be here and do whatever we can to help.

Be aware of fake messages offering discounts, every household will get a £400 energy bill discount from the Government over the next 6 months. You don’t have to give any personal details, this’ll happen automatically. If you think you have been scammed call us.

As a menopause friendly accredited employer this #WorldMenopauseDay , we're supporting our people by providing counselling for those that may be affected, as well as training to encourage our people to learn and talk openly about the menopause.

This isn't just a month, it's a movement. That's why we're pushing for diversity and inclusivity 365 days a year, through initiatives like our 'Step Forward' mentorship programme, which is helping to develop Black talent in our business.

Don’t worry if you can’t log on to our App or Online Banking overnight - it’s all part of our planned maintenance, which includes some of our phone services too. If you need to speak to us in an emergency, we’ll still be here and do whatever we can to help.

Heads up: Our App, Online Banking and some phone services will be unavailable for a few hours overnight this Saturday night. If you need to speak to us in an emergency, we’ll still be here and do whatever we can to help.

Well, that’s gone quickly. It’s our Birthday today and we’re just as committed to outstanding customer service as we were in 1989. So don’t worry about sending a card, that’s our job!

This is BIG! One million of you are now using the first direct App. If you’re one of them, thank you. And if you’re not, what are you waiting for?! Download it now: firstdirect.hsbc/ways-to-bank

Our mortgage team is busier than usual. If you are looking for information about your current first direct mortgage, you can also chat with our team via the app or online banking. To help you we have updated the mortgage section on our website with some useful information.