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We are currently experiencing high call, chat and social volumes. If you do not have imminent travel, then please reach out at a later time. We know many have questions and need help with existing or future travel plans, and we are working as quickly as we can to address those.

Do you have questions about your flight credit, or do you want to use it to book a new flight? Before calling in, read our FAQ here and check out how to redeem online. expedia.com/lp/b/coronavir…

We are working to process Air Canada flight refunds related to COVID-19 and notifying eligible customers via email. No further action is needed. If you’re eligible, please note it may take up to 90 days for the refund to appear on your bank statement. We appreciate your patience.

We are aware of the large volume of airline cancelations due to Omicron and extreme weather. We are bringing more agents on daily to work with the airlines but please expect longer than average wait times. Travelers can also try our self-service options on our app or website.

Travelers, we experienced a system outage impacting our customer service channels, which has now been resolved. We're sorry you weren't able to get in touch with us during that time. We're back online & here to help - please reach out at expedia.com/service.

We are experiencing high call volume and long wait times due to a third-party global IT outage. We are asking travelers that if their needs are not urgent to consider postponing their calls and chats to avoid long hold times. We appreciate your patience.