MOUNT BRYDGES: Power has now been restored to customers in Mount Brydges. If you are still experiencing a power outage, please contact 1-866-804-7325.

Summer TOU periods and Tiered pricing thresholds take effect at 12 a.m. on Thursday, May 1, 2025. Electricity prices & ULO thresholds remain unchanged. View our most recent distribution rates at: entegrus.com/rates

A brief outage earlier today affected customers in Chatham, Bothwell, Merlin, Erieau, Ridgetown, Thamesville and Blenheim due to an issue with the high-voltage supply to our system. Power has now been restored, we apologize for any inconvenience.

May 12-18 is Powerline Safety Week—a reminder that a deadly powerline contact is closer than you think. You don’t have to touch a powerline to receive a deadly shock. Learn more at ESAsafe.com/PowerlineSafety

A kite tangled in powerlines is more than a mishap — it's a serious danger. ⚠️ Fly kites & drones well away from overhead lines, and never try to retrieve objects yourself. Always call your utility. Let’s stay safe this Powerline Safety Week. #PowerlineSafety

When doing any type of outdoor work, always stay at least 3 metres away from overhead powerlines. Electricity can jump or “arc” to you or your tools if you get too close, causing a deadly shock. Learn more at ESAsafe.com/PowerlineSafety

An equipment failure is causing power outages in Park ave area in St Thomas service area. Our team is working quickly to resolve the issue and restore power. We will provide updates with estimated restoration times as soon as we have more information.

The area of Park ave in St. Thomas is out of power due to a pole fire and should be repaired and power restored approximately around 5am

All power has been restored in St Thomas. We apologize for the interruptions in any inconvenience. This may have caused. If you are still without power, please call 1-866-804-7325, and choose option 2 to report.

Powerline Safety Week (May 12-18) is a reminder that overhead powerlines can be deadly. Always stay at least 3m away from overhead powerlines. No chore or home project is worth dying for. Learn more at ESAsafe.com/PowerlineSafety

Severe storms can bring powerlines down on or near your property. A downed powerline can still be live and deadly. Always keep at least 10m away. Call 911 and your local utility to report it. For more safety tips, visit ESAsafe.com/PowerlineSafety

MERLIN: We are currently experiencing a town wide outage. The cause is unknown at this point. More to follow.

MERLIN: The outage is due to loss of supply from our provider. No ETR at this point.

MERLIN: All power has been restored. We apologize for inconvenience and thank you for your understanding. If you are still without power, please call 1-866-804-7325.

Reminder: check for overhead powerlines before starting outdoor chores like gutter cleaning or tree trimming. Electricity can arc to you or your tools if you get too close. Find more safety tips for Powerline Safety Week (May 12-18) at ESAsafe.com/PowerlineSafety

Offices will be closed on Monday, May 19th for Victoria Day. Regular office hours will resume at 8:30am on Tuesday, May 20th. Crews are ready to respond to any outages and emergencies, report to 1-866-804-7325. For updates, visit our outage page: entegrus.com/outages

With a potential postal strike on the horizon, now is a great time to register for My Account. Skip the mailbox and manage your account online, register today at myaccount.entegrus.com!

We’ve received a report of a fraudulent call from someone claiming to represent Entegrus, requesting to inspect a customer's furnace and air conditioner. Entegrus does not perform in-home HVAC inspections and is not affiliated with any company that does. entegrus.com/fraud

Need your account balance? Skip the wait and check your balance any time with My Account (available at Entegrus.com) or our automated phone system (1-866-804-7325, Option 0). It's fast, easy, and no hold time.

The My Account customer portal will be unavailable on Monday, June 2nd 2025, from 7:00 AM to 7:00 PM due to scheduled system maintenance. We apologize for any inconvenience.