Listened to carolina pizatto and amber w-s serving up facts about how personas suck bc they end up creating stereotypes, not archetypes. Mad respect to y'all for your approach in treating prisoners with dignity thru your work. #UXRConfAnywhere

Your personas probably suck. Stop representing the users you love in the wrong way 💥 LOVED the last talk by amber w-s & carolina pizatto at #UXRConfAnywhere Reminds me of great anti-persona work by Cyd Harrell

THREAD: For some prisoners and their families, the rollout of video calls in a number of prisons has enabled them to see their loved ones during the lockdown. Though video calls cannot and must not substitute in-person visits, this has brought some relief to some people. (1/6)

This.

This has been one of the toughest gigs of my career so far. It’s far from perfect but I hope it goes someway to easier these crazy times that everyone, including prisoners and their families has to get through.

With her election to the second-highest post in the nation, Kamala Harris has secured her place in history as a first — several times over. The first woman to be vice president. First Black person. First Asian American. latimes.com/politics/story…

Thank you America 🥳

This. is. everything. “Social video calls exhaust me. Face to face, voice to voice, with nothing in between. Communication so literally and abstractly boiled down to staring at and talking at each other’s faces. ”  — @tigershungry onezero.medium.com/party-in-a-sha…

I have never seen a more wholesome but of tv than watching this man get potter of the week.

Calling all govt user researchers! We're looking for speakers for the next cross govt meet up ☺️ Don't be shy! Great opportunity to hone those public speaking skills 🐿

Taking good screenshots for a presentation is an underrated art form.

3.5 wonderful, stretching and engrossing years at Justice Digital have come to a close. Being a user researcher here has done more than develop my career. It has changed my worldview, evolved my values and given me friends for life. Onto very new and exciting pastures Freetrade

There are now one million Freetrade users 🎉 Read more about our milestone and what’s next: freetrade.io/blog/freetrade… We’re excited to be on this journey with you, thanks for spreading the word!

Come and work with me 😇 I promise finance is actually super interesting plus you get the added benefit of learning how to invest on the job and get that financial security under your belt 💪🏼 Greig’s alright too 🙃

Thank you Wordle for helping me understand with dazzling clarity what it is to be British. I solved you, but I felt cheapened in the process. I think I am done with you

Your product has a central role in the “movie” of your life. But in the “movie” of your customer’s life, your product is a background prop that you hope they’ll use to make progress. When framing your research question, aim to buy a ticket for the movie of your customer’s life.

Those of you who really know me will know I am the biggest fan of Notion, so true to form I’m currently at their online conference #blockbyblock and honestly the fact that their keynote speaker was Ira Glass (!!!)is the internet giving me the most epic context collapse. 😇

"I’m still an optimist, but an optimist standing at the top of the hill with a nasty storm blowing in my face, hanging on to a fence” - Tim Berners-Lee This quote from 2017 still perfectly describes *gestures everywhere*