The myth that customer satisfaction is the same as customer loyalty is a common misconception in business. While customer satisfaction is undoubtedly important, it does not automatically translate into loyalty. Here's why they are distinct concepts: 1. Satisfaction vs. Loya…

Delivering great customer service is essential for building strong relationships with your customers and fostering loyalty. Here are three key steps to achieve this: 1 Understand and Anticipate Customer Needs: Listen Actively: Pay close attention to your customers when the…

No lies detected.

Let's talk about it. In Southern culture, terms of endearment like "Sweetheart" are often used as a sign of friendliness, politeness, and warmth. T hese terms are a part of the region's cultural and linguistic norms, reflecting a certain level of hospitality and a friendl…

The Gospel (The Good News) for today. Make sure your audio and video are in sync. . . . #CX #customerexperience #customerservice #customerservicetraining #customerloyalty #customercentric #CXcoach #CXmentorship #progressoverprofection #customerexperience #customer…

5 ways to improve the overall health of your team players.

It's always the old you vs the new you. 💪🏾🙏🏾

The Gospel (the good news) for today.

Realign, recalibrate and keep it moving.

The Gospel (The good news) for today.

Lets go!!!!!

🔥The Power of Service-Oriented Employees in Our Team🔥 In today's competitive market, the success of your business hinges not just on what you provide, but on how you provide it. That's why prioritizing hiring individuals who possess a genuine desire to serve is paramount.

The Importance of Understanding Before Proposing Change.

🎙️ Tonight on CX in the Evening: Crush Your Competition with 3 Simple CX Hacks using the O.K.E. method! 🚀 6pm EST 🎧 **Listen on: youtube.com/@WessWalters

A warm 🤗 welcome and a sincere farewell 👋🏾are vital if you run a business in the hospitality industry.  If you need help crafting these messages, shoot me a DM.

#Cubs

🚨2 Quick Hacks for Customer Service Success⚡

If you are not using AI to enhance your CX, then you are preparing to go out of business.

AI + 👫= success. 💪🏾🙏🏾 Link to the Best Seller on everything CX 👇🏾 wesswalters.com/book2

Tomorrow is a new month. Lets not take any of January's deliverables into February.  Focus in on only that 1 goal and execute.