Voyage SMS (@voyagesms) 's Twitter Profile
Voyage SMS

@voyagesms

Driving revenue, growth, and customer loyalty for e-commerce brands through personalized messaging. SMS success starts here πŸ“²πŸ“ˆπŸ™Œ

ID: 1105857296213504000

linkhttps://www.voyagesms.com calendar_today13-03-2019 15:45:00

299 Tweet

148 Followers

82 Following

Steve Lequerica πŸ’¬ (@steveleq30) 's Twitter Profile Photo

Awareness is king πŸ‘‘! Because of content like this πŸ‘‡πŸ½ from Jess Chan πŸ”₯, our other amazing partners, and the buzz around P2P SMS w/live agents in general - my conversations with brand operators and partners have turned into purely strategy sessions vs sales/partnership calls.

Steve Lequerica πŸ’¬ (@steveleq30) 's Twitter Profile Photo

Tested out our new onboarding flow with a customer yesterday. The founder had our app installed on their shopify store in 8 minutes to be precise. The only part that takes some time is the phone label set up - where we have brands include the compliant P2P language in the

Steve Lequerica πŸ’¬ (@steveleq30) 's Twitter Profile Photo

Steak and eggs sound good this morning Colin Dougherty πŸ€—β€¦ Looking forward to seeing everyone at Two Hands. Come through ! Also… bumped into this stud fresh out the Uber πŸ˜† Tommy Clark

Steak and eggs sound good this morning <a href="/ColinDougherty_/">Colin Dougherty</a> πŸ€—β€¦

Looking forward to seeing everyone at Two Hands. Come through ! 

Also… bumped into this stud fresh out the Uber πŸ˜† <a href="/tclarkmedia/">Tommy Clark</a>
Steve Lequerica πŸ’¬ (@steveleq30) 's Twitter Profile Photo

Great week in ATX. S/O Alexa Kilroy FERMΓ€T for whipping together a killer event last night. Salute girlll 🫑!! Banana bread will be missed for sure - @stevendtc Sawyer Covington @karlymcfarly. Just means we will need to order double next time we link πŸ˜†! Till next

Steve Lequerica πŸ’¬ (@steveleq30) 's Twitter Profile Photo

Was such great vibes interviewing Rob from the Jordan Craig team on their experience onboarding LiveRecover. Colin Dougherty killed this☝️πŸ”₯! For the viewers, we tried to touch on everything from onboarding, TCPA compliance, using live agents, platform feedback, and more!

Steve Lequerica πŸ’¬ (@steveleq30) 's Twitter Profile Photo

Want to know a little secret about unlocking a new revenue channel like P2P SMS? Watch this clip hereπŸ‘‡πŸ½to learn more on how Jordan Craig leveraged real time conversations with our live agents - to not just recover lost sales - but more importantly, revamp their entire shipping

Steve Lequerica πŸ’¬ (@steveleq30) 's Twitter Profile Photo

Had the opportunity to learn and collaborate with some amazing people in NYC last night! Appreciate all the insights shared from Hairstory L'OrΓ©al USA Adrianna Papell and the other operators in attendance. S/O to Henry "The Gift Card Guy" Johnson for helping put this together and Replo

Had the opportunity to learn and collaborate with some amazing people in NYC last night! 

Appreciate all the insights shared from <a href="/HairstoryStudio/">Hairstory</a> <a href="/LOrealUSA/">L'OrΓ©al USA</a> <a href="/AdriannaPapell/">Adrianna Papell</a> and the other operators in attendance. 

S/O to <a href="/TalktoHenryJ/">Henry "The Gift Card Guy" Johnson</a> for helping put this together and <a href="/replohq/">Replo</a>
Steve Lequerica πŸ’¬ (@steveleq30) 's Twitter Profile Photo

"Do I need to involve dev resources to install the app?" "What is the ramp up process for your agent team?" "How will your team handle FAQ's and complex customer interactions?" Tune into this πŸ‘‡πŸ½πŸ‘‡πŸ½ 40 second clip to learn how Jordan Craig and other LiveRecover brands approach

Steve Lequerica πŸ’¬ (@steveleq30) 's Twitter Profile Photo

Love to see our brands leveraging a free gift option for abandoned carts vs. offering traditional discounts. Conversion rates are still holding well (~15%) and the direct feedback from customers have been gnarly πŸ€ŸπŸ½πŸ“ˆ

Love to see our brands leveraging a free gift option for abandoned carts vs. offering traditional discounts. Conversion rates are still holding well (~15%) and the direct feedback from customers have been gnarly πŸ€ŸπŸ½πŸ“ˆ
Steve Lequerica πŸ’¬ (@steveleq30) 's Twitter Profile Photo

Even while everyone and their mother is at Shop Talk this week, our agent team will promise to keep one thing consistent 😈 πŸ’° #nocheckoutsleftbehind

Steve Lequerica πŸ’¬ (@steveleq30) 's Twitter Profile Photo

New Pod is finally live! 🚨 Kudos to Corey Epstein (e/acc)🀴 and Colin Dougherty πŸ₯· for launching eCommerce live. Also, big thanks to Caleb Ulffers and Jeremiah Prummer for being the inaugural guests and sharing valuable insights on scaling their businesses πŸ“ˆ. Here is a sneak peak ⬇️:

Steve Lequerica πŸ’¬ (@steveleq30) 's Twitter Profile Photo

πŸ“ Key metrics tracked on LiveRecover: - % increase in carts converted (or as Rob from Jordan Craig says, "Mo money in the bank πŸ€‘") - % breakdown of new shipping tiers. The JC team implemented a new shipping process based on level(s) of priority. JC now has 3 specific tiers -

Steve Lequerica πŸ’¬ (@steveleq30) 's Twitter Profile Photo

What are the biggest impacts of LiveRecover? Why is this different than my existing cart recovery flows? ⬇️The JC team breaks their experience down 3-fold: 1. Instant lift in recovered revenue 2. Reading the 1:1 conversations 3. Shipping trends

Steve Lequerica πŸ’¬ (@steveleq30) 's Twitter Profile Photo

🎧Listen to the CEO (Rick Patri) from MONSTERBASS as he shares some KPI's on his cart abandonment rates and how he is measuring live agents (active) vs. passive cart abandonment flows. "When I take a look at the comparison in - active vs passive cart abandonment activities -

Steve Lequerica πŸ’¬ (@steveleq30) 's Twitter Profile Photo

Cart abandonment and pre-purchase questions go hand-in-hand. Interesting to hear clients feedback on how LiveRecover helps transform this process for customers; both from a pre-sales & customer service perspective 🧠. Key highlightsπŸ”‘: - 8x increase in overall coverage for