Frustration doesn’t always lead to fight or flight. It can be a source of creative fuel. Don’t discount disgruntled people. When they feel committed and supported, dissatisfaction energizes them to find new solutions to old problems. #MondayMotivation nytimes.com/2019/03/08/sma…

Exploring what it means to be human with Christopher Soukup SXSW #SXSW #SXSW19 #SXSW2019 #Accessibility #Accessibilityseries #Thisten

Transformation needs psychological safety, because the conversations are challenging and difficult. #iac19

I’ve become increasingly convinced that being a successful designer is more about strong soft skills than it is strong craft. Don’t underestimate the value of honest, frequent, articulate communication, folks.

Five Survival Skills of Successful Change Agents

True belonging doesn’t require you to change who you are; it requires you to be who you are. The Call to Courage on Netflix

Enjoyed a great talk by 和泉千歳 UXAustralia #dl19

“Customers don’t expect you to be perfect. They do expect you to fix things when they go wrong.” - Donald Porter

Good reminder for anyone who thinks that product analytics are 'what people do' and more valuable than 'what people say' in qual research. It is really 'what people do given the current state of our product design' and not 'what they'd do if they could what they wanted'

What do Ta-Nehisi Coates, Brené Brown, and Grace Lee Boggs have to say about hope? Explore our Starting Point, “Hope Is a Muscle,” for their perspectives and others. onbeing.org/starting-point…

Check out "Design Jam for Kids: Climate Crisis" eventbrite.com.au/e/design-jam-f… Eventbrite

My new favorite word: sonder. It's the profound awareness that every person you encounter has experienced a lifetime of hopes, fears, loves, and heartaches that you'll never know. Each moment of sonder is a reminder to appreciate how little we truly grasp about others' lives.