Join us Sept. 15, 10 a.m. ET for our next #SASwebinar – Make Better Decisions With Analytically Driven Marketing, featuring SAS' @suneelgrover and Brian Alfond. bit.ly/2E1O9zE

Discover why SAS Software is the only vendor named a Leader in four reports focused on machine learning by top analyst firms. #machinelearning bit.ly/2J6PZBj

The acceleration towards digital channels, driven by the pandemic, has forced many companies far beyond their digital maturity level. Are you ready for the future? #cx #digitaltrust #MCQ linkedin.com/pulse/marketin…

🇸🇪 Did you know that 1/5 of consumers plan to increase their spending after the COVID-19 vaccine roll out, compared to 1/10 who said they would reduce their expenses? SAS' recent study explores consumer behaviour post-pandemic here: 2.sas.com/6015yymc5

The trend I see from Orgs is that they are not in control over the communication as in the past (ref. outbound), now the consumers are in control. Consumers select where and when to communicate and orgs need to be relevant when customer is ready, not the org. #SASchat #Marketing

A4: Everyone is talking about CDP:s right now, but only a few knows what they are going to use it for. Orgs need to get their data (online, offline, 3rd party) in order before doing hyper personalization. That's the focus for 2022. #SASchat #Marketing

🇸🇪 The shopping experience has improved during the pandemic, a SAS study reveals. "It has never been more important to provide a good customer experience in the retail sector", explains Thomas Karlsson in the article below. #CX #customerexperience #Retail 2.sas.com/6012KGU7q

🇸🇪 Many Swedish customers believe that banks' digital services have improved during the pandemic, a SAS survey reveals. Discover more interesting digital banking trends in the article below: #Bank #CI #CX Thomas Karlsson 2.sas.com/6010KzJmK

🇸🇪 A quarter of Swedish consumers have switched to digital commerce permanently, reveals a SAS survey. But it's never been more important to provide a good customer experience to keep these customers coming back, explains Thomas Karlsson. 2.sas.com/6011KzJ9V

🇸🇪 A massive 87% of Swedish retail customers believe that shopping experiences have improved during the pandemic, a SAS survey reveals. This shift indicates increased customer expectations that must be met by retailers, writes Thomas Karlsson. #Retail #CX 2.sas.com/6014KzJ7n

Hello and welcome to #saschat discussing CX champions. I'm Thomas from Stockholm.

A1: CX Champions are significantly more likely to use analytics to manage all dimensions of the CX process #saschat #CX

A2 (1/2): Companies are investing heavily in CX technology such as consumer data platforms (CDPs). #saschat #CX

A2: (2/2) CDPs that includes data collection, embedded analytics, real-time contextual communications, and automated decisioning engines. #saschat #CX

A3: CX Champions are far more likely to gain better returns from the tools because of their distinctive approach to managing CX across the enterprise. #saschat #CX

A4: CX is not managed by a single person. It concerns the whole organization. CX needs to be aligned at the same level as digital transformation with defined KPI:s. #saschat #CX

What’s in the box? 👀 You can RT and find out! Roaming Form Gimmighoul can now be caught in #PokemonGO! We’re celebrating by giving away Gimmighoul-themed prizes!🥳🎉 To claim: Follow us on Twitter RT this post with #GOGimmighoul You’ll get a code to redeem. Let’s GO!

🇸🇪 Banks and financial institutioncs can elevate their #customerexperience through a combination of human connections and digital services, reveals a fresh survey from SAS and the CMO Council. Discover how: 2.sas.com/6017Obi57 #Bank #CX SAS News