Juanita Coley (@thejuanitacoley) 's Twitter Profile
Juanita Coley

@thejuanitacoley

All things contact center with a splash of awesome!

ID: 1394441411253182464

calendar_today17-05-2021 23:55:22

284 Tweet

310 Followers

186 Following

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Have you been saying…. Give me EASY access to my data?!?!! Well here you have it. Verint has heard and answered you… #contactcenterwhisperer #thatwfmgirl #verintanalyst

Have you been saying…. Give me EASY access to my data?!?!! Well here you have it. <a href="/Verint/">Verint</a> has heard and answered you… #contactcenterwhisperer #thatwfmgirl #verintanalyst
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Discover the future of work at #EnterpriseConnect2024! Join Juanita Coley on March 27, 9 am EST for insights on redefining workspaces through WEM trends. Don't miss this chance to revolutionize employee engagement and customer experiences. Register now: bit.ly/JuanitaColeyat…

Discover the future of work at #EnterpriseConnect2024! Join Juanita Coley on March 27, 9 am EST for insights on redefining workspaces through WEM trends. Don't miss this chance to revolutionize employee engagement and customer experiences. Register now: bit.ly/JuanitaColeyat…
Juanita Coley (@thejuanitacoley) 's Twitter Profile Photo

Explore how to enhance employee experiences in today's evolving landscape with Juanita Coley. Register Now bit.ly/JuanitaColeyat… #EmployeeEngagement #workforcemanagememt #SolidRockConsulting #TheWFMPeople

Explore how to enhance employee experiences in today's evolving landscape with Juanita Coley. Register Now bit.ly/JuanitaColeyat… 
#EmployeeEngagement #workforcemanagememt #SolidRockConsulting #TheWFMPeople
Juanita Coley (@thejuanitacoley) 's Twitter Profile Photo

New blog is up WFM Tipsy Thursday What is ACW and should we be tracking it? Read full blog here: solidrockco.net/what-is-acw-an… #thewfmpeople #workforcemanagememt #wfm #customerexperience #CX #employeeexperience #EX #solidrockconsulting #SRC

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Optimizing handle time and guaranteeing flawless customer interactions across all channels require a comprehensive understanding of ACW. Check out our Tipsy Thursday on YouTube here 👉 youtube.com/watch?v=HlGoWY… #ex #cx #workforcemanagement

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Time is ticking! ⏳ Don't let the opportunity slip away! Join us on March 27th at #EnterpriseConnect2024 9 am EST for an enlightening session with Juanita Coley, as we delve into the dynamic world of redefining workspaces. Register now: bit.ly/JuanitaColeyat… #EX #CX #wfm

Time is ticking! ⏳ Don't let the opportunity slip away! Join us on March 27th at #EnterpriseConnect2024 9 am EST for an enlightening session with Juanita Coley, as we delve into the dynamic world of redefining workspaces.
Register now: bit.ly/JuanitaColeyat… #EX #CX #wfm
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Say goodbye to manual spreadsheets with CommunityWFM! Watch the full episode of Demos On Demand #customerexperience #customerexpereince #callcenter

Juanita Coley (@thejuanitacoley) 's Twitter Profile Photo

Last chance! Join us TOMORROW at #EnterpriseConnect2024, 9 am EST for an exclusive session with Juanita Coley. Let's redefine workspaces and shape the future of work together! Secure your spot now! Register now: bit.ly/JuanitaColeyat… #EmployeeEngagement #workforcemanagememt

Last chance! Join us TOMORROW at #EnterpriseConnect2024, 9 am EST for an exclusive session with Juanita Coley. Let's redefine workspaces and shape the future of work together! Secure your spot now!
Register now: bit.ly/JuanitaColeyat…
#EmployeeEngagement #workforcemanagememt
Juanita Coley (@thejuanitacoley) 's Twitter Profile Photo

Protecting your customers' privacy is non-negotiable. 🛡️ Did you know that customer conversation privacy is crucial? Don't take risks with their safety and trust. Prioritize privacy at every turn. Book your discovery call now! #SolidRockConsulting #workforcemanagement

Protecting your customers' privacy is non-negotiable. 🛡️ Did you know that customer conversation privacy is crucial? Don't take risks with their safety and trust. Prioritize privacy at every turn. Book your discovery call now!
#SolidRockConsulting #workforcemanagement
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Did you know that automating your email responses can significantly enhance efficiency and productivity? Book your discovery call now! bit.ly/solidrockconsu… #SolidRockConsulting #workforcemanagement #customerexperience #employeeexperience #SBBT #smallbusinessowners #Customer

Did you know that automating your email responses can significantly enhance efficiency and productivity? Book your discovery call now! bit.ly/solidrockconsu… 
#SolidRockConsulting #workforcemanagement #customerexperience #employeeexperience #SBBT #smallbusinessowners #Customer
@suehussverint (@suehussverint) 's Twitter Profile Photo

Check out Juanita Coley's report on #VerintAnalystDays: "Verint’s approach to #CXAutomationprovides organizations with the tools they need to navigate rapid technological advancements and achieve sustainable CX results.” buff.ly/3x6D8IO #AI #bots

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Steve Drew of RNL talked through how they are leveraging real AI to create more personal conversations that boost college donations… #five9summit

Juanita Coley (@thejuanitacoley) 's Twitter Profile Photo

Lori Bradshaw of Alaska Airlines talking through INCLUDING agents in there process of adopting AI and how their AI goal is to give agents the tools they need to be successful! #Five9CXSummit #CustomerPanel #AI