visionmatters.org.uk On the last day of National Eye Health Week (NEHW) we hope you have found the OCCS Healthy Habit Tips useful and informative Are you entitled to a free eye test? Find out, here: england.nhs.uk/south-east/wp-… #NEHW #HealthyHabits #Eyes #OCCS

Amazing feedback for the team! "Process was very straightforward They listened and understood my grievance Very informative and explained the process" #feedback #OCCS

The OCCS is a service that assists both the public and Optical profession to reach a mutually beneficial outcome through mediation. Funded by the GOC, the OCCS is a free to use service Contact our teams via 0344 800 5071 or via [email protected]

Are you entitled to a free eye test? Find out, here: england.nhs.uk/south-east/wp-…

World Sight Day- An annual global event to raise awareness of blindness and vision impairment, and to advocate for accessible eye care #LoveYourEyes iapb.world/world_sight_day

World Mental Health Day 2025 ‘Access to Services – Mental health in catastrophes and emergencies’ mentalhealth.org.uk/our-work/publi…

OCCS Resolution Manager Kayleigh-May Turnbull spoke with Optometry Today with tips on how to navigate complaints in practice aop.org.uk/ot/features/20…

Some more amazing feedback for the OCCS Team! "Thank you for facilitating a favourable outcome"

Need help with a complaint? The OCCS is here for you Monday to Friday, 8am - 6pm. We're closed on weekends, but you can reach out to us during the week for support. Contact our teams via 0344 800 5071 or via [email protected] opticalcomplaints.co.uk

Amazing feedback received "Great and easy to deal with"

Always so grateful to hear back from our service users! Well Done OCCS! "Great all round customer service" #LeaveAReviewDay

More amazing feedback received for our team at the OCCS "Found you very helpful and professional in your approach"

We love hearing your comments about your experience with us "dedicated effort to ensure a fair resolution was reached"

We are here to help and assist when it doesn't go to plan initially... Lovely comments from a service user following a resolved complaint "Thank you very much. Nothing personal but I hope I don't need you again 🤣😅" No offence taken 😂

Happy Halloween - while we may want to go all out with our fancy dress, we want to avoid any scares with our eyes!👻🐈‍⬛👀 Here's a link to our previous blog about the dangers of decorative contact lenses opticalcomplaints.co.uk/resources/news…

Some wonderful feedback for the OCCS team. "Thank you again for your professionalism and support throughout this process Your communication has been consistently courteous & impartial...truly appreciate the time and care taken to engage with such a detailed and sensitive matter"

We love hearing back from all service users to help improve our service Some more lovely feedback received this month "I felt supported and listened to!"

We love your feedback on our service "Process was really easy. For the first time I felt my concerns were being listened to and most importantly I was understood"

A team with a wealth of knowledge and experience... "The service and support received enable clarity on concerns I tried for a year to resolve myself"

The OCCS team are ready and waiting to support both consumers and the practice! "It helped identify training needs...all ensures no other customers have the confusion I experienced"