Join one of our industry-renowned training programs, or check out our informative free, online discussions where we delve into important CS topics! Click here for instructor-led programs: successcoa.ch/4fqdS25 Check out our free learning events: successcoa.ch/3GVqOQE

Check out July’s CS Leadership Roundtable, where host Andrew Marks & expert panel shared strategies for ✨ Managing Remote Customer Success Teams Effectively ✨ Watch the replay, read the transcript, & get the key takeaways on the SuccessCOACHING blog: successcoa.ch/3IIFPWs

🚨DEADLINE: $500 off CS Certification Programs Join the 12-week CCSM Executive Education Certificate Program to learn how to deliver exceptional outcomes for both your customers and company. Early reg ends TOMORROW (Friday, 8/1). Use code EARLYFALL-500: successcoa.ch/40EdSFk

The market has spoken for the third consecutive time: SuccessCOACHING has achieved Triple Grid Leader status in G2's Summer 2025 reports. See what ROI your org could achieve: successcoa.ch/4kWAhVI Read more about our G2 Triple Grid Leader status: successcoa.ch/4lKpQFT

Whether you're tackling a specific challenge, looking to improve your approach to CS, or simply staying ahead of industry trends, you'll find practical guidance in the informative articles & webcast replays on the SuccessCOACHING blog: successcoa.ch/44LRgFn #customersuccess

Every CSM knows this frustration: You've got a solution for your customer, but getting them to implement it feels like pushing a boulder uphill. Learn to guide customers through change w/o losing trust or momentum in the Change Management for CS program. successcoa.ch/4lPAbQQ

What do you think is the most important way Customer Support & Customer Success can better collaborate to drive customer retention & growth? 📊 Shared customer data 🎓 Cross-train both teams 🎯 Unified success metrics 🔄 Skills-based routing Vote in the thread below! 👇

Turn your Support team into strategic business partners w/ our 🌟 CCSS Level 1 Support Certification Program.🌟 This isn't just another training course. It's a mindset shift that converts everyday support interactions into business growth opportunities. successcoa.ch/3IQowCT

Customer escalations are inevitable, but how they’re handled can make or break the customer relationship. Check out last month’s CS Mastermind, where host Andrew Marks & a panel of industry pros dove into strategies for de-escalating tense situations. successcoa.ch/3UOIHDO

In Support communication, teams are often focused on speed. But there’s another factor that can make or break a Support experience: communication consistency. This article explains why consistency matters and practical tips for improving communication. successcoa.ch/3IQWSFI

The Fall 2025 Executive Education Certificate Program, taught in partnership with USF, is designed to teach you how to deliver exceptional outcomes for both your customers and company. Save $250 with promo code FALLCERT-250. Class starts September 11: successcoa.ch/40H2xV4

Don’t miss this Month’s CS Leadership Roundtable where host Andrew Marks & a panel of industry professionals will dive into how equipping your team members with the right frameworks will unlock revenue while maintaining customer trust. Join us this Wed: successcoa.ch/4ovROqU

Learn the basic statistical principles you need to get actionable insights & inform better business decisions w/ the Data-Driven Decision Making for Customer Success Certification Program. The fall session starts Sep 12. Use code STATS-100 to save $100: successcoa.ch/40Wt0OF

How much is your product helping your customers, really? While CSMs might be able to rattle off a list of real, tangible benefits in seconds, customers can sometimes struggle to measure the ROI of your solution, even if they feel like there are benefits. successcoa.ch/46Ic2Hp

CSMs: Don’t miss out on expansion revenue. The Value-Based Selling Certification Program is now available as a flexible, on-demand program, showing you how to tap into what you're already doing as a trusted advisor. Save $300 with code BACK2SCHOOL300: successcoa.ch/3HyYu6J

Q4 planning season starts now. Be the CS pro with proven revenue skills when budget and promotion conversations happen. Seats are filling fast for our September trainings! Check out the full SuccessCOACHING Training Calendar to register for a program: successcoa.ch/4mbgtiM

Customer Support can do more than reactively handle problems; it can also drive substantial revenue. For this to be the case, Support reps need to have access to high-quality training that teaches them to act as strategic partners with their customers. successcoa.ch/3J72nQO

Join us for CS Mastermind: Upselling & Cross-Selling Without Damaging Customer Trust, where host 🌟 Andrew Marks🌟 & a panel of CS pros explore how to close deals that reinforce your role as a strategic partner. 📅 August 20, 2025 ⏰ 11am PT/ 2pm ET successcoa.ch/4fyYTCM

Too often, QBRs become backward-looking status reports, with CSMs falling into the trap of covering what’s already happened. When this is the case, CSMs miss a powerful opportunity: using QBRs to shape the future of their partnership and drive growth. successcoa.ch/4mrJy9N

The CCSM Executive Education Certificate Program transforms CS professionals into revenue-driving strategic advisors through competency-based training enhanced with live expert coaching. Class starts September 11. Save $250 with code FALLCERT-250: successcoa.ch/3V0H6Lj